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False commitment and Fake signatures

Page no : 2

Ruchi (HR Manager)     31 March 2009

Dear Members, plz help, they(ICICI) denied to do anything on the complaint.....

Rajneesh Malhotra (Advocate)     31 March 2009

Obiously they will not do anything...


Please follow the steps...as recommended..

nirav (Private)     12 May 2009

If they have forged your signature the best option is to file a criminal case against the Agent and the Company. The option of Ombudsman is open but he will act as an arbitrator. You cannot accept him to punish the company. Nirav Wostan


(Guest)

NANDKUMAR B.SAWANT.,M.COM.LL.B.(MUMBAI),ADVOCATE

MOBILE.09325226691, 09271971251

e.mail.adv.nbsawant@yahoo.co.in

e.mail.nandkumarbs@sify.com

REGARDING ICICI INSURANCE POLICY PROBLEM REFERED BY YOU KINDLY NOTE THAT

1.INSURANCE POLICY IS A CONTRACT BETWEEN YOU AND INSURANCE CO.HENCE ONCE YOU SIGN THE INSURANCE APPLICATION FORM THE TERMS OF CONTRACT WILL BE BINDING ON BOTH PARTIES.YOUR DEFENCE THAT YOU HAVE NOT READ THE CONTENTS AND SIGNED BLANK FORM AND SIGNATURE IS FORGED THESE ARE THE LAW POINTS TO BE PROVED IN THE COURT.AND WILL NOT BE THAT EASY.IT WILL TAKE LONG TIME AND YOU WILL BE SPENDING SIZABLE AMOUNT ON COURT MATTERS.

2.IN MY OPENION BEST POSSIBLE ALTERNATIVE CAN BE FILE A COMPLAINT IN CONSUMER COURT STATING ALL FACTS AND HOW THE STAFF AND AGENTS OF THE INSURANCE CO.HAVE MISUSED  BLANK FORM AND FORGED YOUR SIGNATURE.YOU CAN CLAIM COMPENSATION AND ALSO CAN CLAIM COMPENSATION FOR MENTAL TORTURE AND HARASSMENT AND FOR DEFICIENCY IN SERVICE. KINDLY NOTE THAT THIS WILL COST YOU MUCH LESS AND YOU WILL DEFINATELY GET GOOD RESULTS AND CAN SUCCEED.WISH YOU GOOD LUCK.

IN CASE YOU NEED ANY HELP KINDLY SEND DETAILS OF DATE O F SIGNING INSURANCE FORM, DATE OF PAYMENT OF  PREMIUM ,BRANCH NO.OF ICICI .ALL THESE DETAILS YOU WILL FIND ON THE POLICY DOCUMENT.

IN THE MEAN TIME KINDLY NOTE THAT THE PREMIUMS SHOULD BE PAID REGULARLY  SO THAT POLICY WILL REMAIN IN FORCE.

2.YOU HAVE ANOTHER OPTION FOR CLAIMING COMPENSATION FOR BREACH OF CONTRACT  AT CIVIL COURTS BUT YOU WILL HAVE TO PAY HEAVY  COURT FEE STAMP DEPENDING ON AMOUNT OF CLAIM.KINDLY NOTE THAT STAMP FOR CLAIM OF RS.100000/- WILL BE RS.6430/-APPROX. HENCE IN MY OPENION  NOW YOU NEED NOT GO FOR THIS CIVIL SUIT. YOU GO FOR CONSUMER COURT CASE WHERE YOU NEED TO PAY POSTAL ORDER OF RS.100/- FOR THE SAME CLAIM OF RS.100000/-

4ANOTHER ALTERNATIVE OF FILING THE CRIMINAL COMPLAINT IS NOT ADVISIBLE .KINDLY DO NOT MAKE ANY  HASTY DECISION. KINDLY FILE CONSUMER COMPLAINT FIRST SO THAT YOU WILL RECEIVE REPLY TO YOUR COMPLAINT IN COURT AND CAN ALSO GET ALL CONCERNED DOCUMENTS IN COURT THE COPIES OF WHICH YOU DO NOT HAVE AT PRESENT. THEN STUDY WELL ALL DOCUMENTS RECEIVED AND THEN IN CASE YOU ARE NOT SATISFIED THEN YOU MAY THINK OF FILING CRIMINAL COMPLAINT IN COURT AGAINST THE AGENT AND THE CONCERNED .BUT KINDLY NOTE THAT THESE STAFF  ARE POOR PERSONS WHO ARE STARTING THEIR CAREER .IN CASE ANY GENUINE MISTAKE IS THERE KINDLY TRY TO SORT OUT PROBLEM WITH THE HELP OF CONSUMER COURT COMPLAINT.

KINDLY SEND DETAILS IN CASE OF FURTHER HELP REGARDING FILING CONSUMER COURT COMPLAINT IS REQUIRED. I THINK THAT WILL BE THE BEST AND CHEAPEST CHOICE FOR YOU AND WILL GET THE DESIRED RESULTS.

WITH BEST REGARDS TO YOU AND YOUR FAMILY AND FRIENDS.

THANKING YOU

YOURS SINCERELY

NANDKUMAR B.SAWANT.,M.COM.LL.B.(MUMBAI),ADVOCATE

Kumar Doab (FIN)     31 July 2010

 

Almost all insurance companies have tie ups with banks which is either(i) Referral, where the bank using its database of customer of FD's/Loans/premier customers/NRI's/CC limit etc refers to the company (ii) The bank distributes the insurance product.Both bank and insurance company are benefited since bank gets handsome commission ranging up to 60% of 1st year premium and insurance company gets easy sale than cold calls since majority of the customers won't refuse to the bank , and the agents and sales staff gets handsome incentives,promotions,increments,rewards etc.Hence the mis selling.

Insurance is a subject matter of solicitation.

Whenever you are approached by a bank/broker/insurance company, they have to supply you as per IRDS norms the brochure of the product with vintage not more than 6months, and PQIS-benefit illustration giving complete details of the charges and indicative returns @ 6% and 10% in case of ULIP,and some companies give it for even traditional products also.You and agent/SM or BM have to sign on the application form,PQIS, proof of your date of birth,Address,photo ID.In case of pension products without Sum Assured medicals are not required.

If you surrender policy within 15 days of the receipt of policy document , i.e free look period for stating a reason that you are not satisfied with terms and conditions, company can deduct stamp duty,adverse movement of NAV, charges inoccurred for medicals if any.

Since you have pointed out overwriting, and your forged signatures,you should immediately complain  to the MD of the  company and bank, by registered post. Insurance companies do not have Grievance cell , but a complaint redressal mechanism , however please note that

(i) companies do not want bad publicity, and may refund you your total amount without interest.You should complain within 15days of the receipt of the original policy document .

(ii) companies have been found to be involved in malpractices and very few customers go to courts, therefore this continues  for obvious reasons.Companies will try to defend themselves since if you prove they can be punished up to cancellation of licence, therefore company may ask you to provide your signatures attested by your bankers, and may claim your signatures on form are not forged.  On your complaint company may take penultimate action against the staff.

 

Ombudsman shall go by record only.

Consumer courts can order cancellation of the policy.The delay in receipt of the policy document is also deficiency in service.

In case of the criminal complaint the handwriting expert can varify the signatures are forged and original application form shall have to be submitted to the court.

You may engage a lawyer and proceed.

However both the bank and company have committed unpardonable offence.

Be careful in future , read and examine carefully before you sign on the dotted line.

sachin (student)     01 April 2011

hi....

i want to know about what are the actions against false signature????

please reply quickly.....

sachin (student)     01 April 2011

hi....

i want to know about what are the punishments for false signature????

please reply quickly.....

Kumar Doab (FIN)     01 April 2011

The learned members/experts have given their valuable advice.

1.The ICICI bank in colloboration with Prudential Life of UK has started ICICI Prudential Life insurance company (IPru)and ICICI Bank is a majority stake holder in the joint venture.Both are different companies.In the ICICI bank each staff is given targets for selling life insurance policies.The staff of ICICI Pru is given sace in bank to chase bank customers.They just pounce on FD customers.Bank gets hefty commission.

What would bank earn from a product like FD.You are not the only one who has sufferred.You can obtain copy of all isputes from IRDA,Consumer Forums thru RTI and by online.

2.They have forged your signatures, which is unpardonable offence.  You approach was to go for FD.You were issued a life insurance policy.

Bank has forwarded your proposal from to IPru.The staff of Ipru is also suppossed to do the quality check on form, and then they have to process it.

Both bank and Ipru are to be sued.

In the policy pack you are supplied a copy of proposal from.

Ipru has declined to do anything, as stated by you.Have they declined in writing.

You have complained by email. Better send a written complaint by registred post.Avoid telephonic discussions now.

So for relief you have to put your effort.It may take some time , but your efforts shall fetch you results.

The agent who has received the commission, and whose code is printed in the policy pack and on FPR( first premium receipt)branch manager of the bank, branch manager of Ipru,MD of bank,MD of Ipru,are to be made a party.

Private companies have been brought under the ambit of RTI, in the larger public interest.

3.You persue your  complaint,or your policy shall lapse.

4.You have the option of consumer forum,poice complaint, criminal case.

It is your hard earned money and the bank and insurance companies have been involved malpractices and the citizens who have persued their complaints have been able to save their money and dignity.

Better engage a lawyer/law firm and proceed under expert guidance.

sanjib addy (DivisionalManager)     03 April 2011

Dear Ruchi,

Let this be a learning experience for you...dont trust these Private Insurance Companies on matters like Pension, Life Insurance etc At best you can try them out for your car Insurance.. thats all...nothing moe


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