You may go thru the loan offer letter, loan agreement, loan approval and terms and conditions.
If the bank personnel in loan section do not accede you may try by writing to MD
Aditya Puri at
aditya.puri @hadfcbank.com
You may go thru and use to resolve in your favor.
BCSBI:
4. Should banks communicate changes in interest rates?
Yes. The banks must inform you when they change interest rate on housing loan. (cf. para 3.3. of ‘Code of Bank’s Commitment to Customers.)
Ask the bank to give a copy of the revised repayment schedule of the loan every time the interest rate is revised.
10. What are the fees and charges applicable to the loan?
Generally, banks levy fees/ charges for:
· processing loan application
· documentation
· late payment
· changing the loan tenure
· switching to a different loan package during the tenure
· prepaying a portion or full loan
· restructuring the loan
· changing from fixed to floating interest rate loan and vice versa
Some of the other charges levied by banks are:
· legal fee
· technical inspection fee
· recurring annual service fee
· document retrieval charges, etc.
11. Do I have access to loan documents? If so, what are they?
Yes. You can have access to loan documents. Following are some important documents provided by banks:
· letter of offer
· copy of filled in loan application
· copy of loan agreement
· terms and conditions governing the housing loan
· other documents such as schedule of fees and charges
Banks are required to give authenticated copies of documents executed by you free of charge. (cf. para 8.11.1 of Code of bank’s Commitment to Customers)
RBI:
3. Principles of reasonableness in fixing, changing 46
and notifying service charges
If still bank do not yield, approach a competent and experienced consumer cases lawyer and thrash the bank in DCDRF.