Respected Sir,
I have been using a Credit card HDFC bank with card number 5241110000373782.Without my knowledge a fradulent transaction was conducted by a person for rs.5000 for his/her airtel money wallet 7760748483.
i have complaint about this transaction to the bank on 12/03/14 within few minutes of the transaction conducted .The bank didn't take any necessary steps and asked me to get a confirmation from airtelmoney that the transaction isn't conducted by me.The Airtel money Grievance department inturn told me that tansaction reversal can be done only by bank and they asked me to consult the bank.
Please find my email towars HDFC and Airtel Money for the transaction Dispute :
Airtel:
Dear Mr. Chinnayan,
This is with reference to your email dated 26th August 2014; regarding balance deduction of Rs. 5000.00 from your bank account against airtel money wallet 7760748483.
airtel regrets the inconvenience you have experienced.
Please be informed that we value our customer’s privacy and any information related to their account is not shared with or disclosed to any unauthorized third party. Hence, we would not be able to share the details of any account to unauthorized third party.
No details can be shared directly with any person pertaining to any airtel account without receipt of proper legal communication.
We would like to inform you that airtel money complies with international security standards for data security and ensures due care/secrecy of customer information.
We thank you for your patronage and hope you will give us the opportunity to serve you again.
Assuring you the best of our services
Regards,
Akshay Kr. Bawejaa
Grievance Officer Desk
airtel M Commerce Services Limited
Hi team ,
I'm not sure about the mobile number which made the transaction.The person using the mobile number has made a fradulent transaction using my credit card and the bank wants a confirmation from airtel merchant to revert the money back to me .The airtel team has given the transaction details in the attached image.The transaction which was made is rs.5000 and i'm no way related to this transaction .if you can provide the detail of person who made this transaction we can take legal action against him.
Please assist me on this .The bank is in CC and they are following up on this transaction
I have a transaction dispute with the HDFC bank since a fradulent
transaction was conducted using my credit card no 5241110000373782 to make a
airtel payment on 12/03/14 .My bank HDFC needs your assistance to revert back the
transaction held on my credit card.bank has requested you to refund the
transaction to the bank so that the money can reversed back to my account .
Please help us on this ,attached is the details of the transaction done
using my credit card to airtel.
Thanks
Rajaram Chinnayan
---------Original Message----------
From: rajaram1988@gmail.com
To: nodalofficer.kk@in.airtel.com
Cc: PriorityRedressal.CreditCards@hdfcbank.com
Sent: 18/08/2014 01:45:17 PM
Subject: 'HBL=024-437-139' Ref. HDFC Bank Credit Card
> > Hi Team Airtel,
> >
> > I have a transaction dispute with the HDFC bank since a fradulent
transaction was conducted using my credit card no 5241110000373782 to make a
airtel payment.My bank HDFC needs your assistance to revert back the
transaction held on my credit card.bank has requested you to refund the
transaction to the bank so that the money can reversed back to my account .
> > Please help us on this ,attached is the details of the transaction done
using my credit card.
> >
> > Thanks
> > Rajaram Chinnayan
> >
> > ---------- Forwarded message ----------
> > From: Senior Management
> > Date: Sat, May 10, 2014 at 5:06 AM
> > Subject: RE:'HBL=024-437-139' Ref. HDFC Bank Credit Card
> > To: Rajaram
> >
> >
> > Dear Mr.Chinnayan,
> >
> > This is in continuation to our response dated March 21, 2014 regarding the
transaction of Rs. 5,000.00 incurred at M/s. Airtel on your HDFC Bank credit
card account.
> >
> > As informed earlier, we had initiated investigation regarding the above
mentioned charges for any documents supporting the charge(s). In this regard,
we have received the following documents from the concerned merchant towards
the above mentioned transaction.
> > Confirmation from merchant that the services were rendered on 12/03/2014
> > Confirmation from merchant that the payment has been duly adjusted towards
your future bills
> > Details of the transaction mentioning the beneficiary details
> > We are enclosing a copy of the above documents received for your kind
perusal. Upon reviewing the enclosed documents, in the event you are still not
in agreement with the details provided, we kindly request you to forward us a
letter/email on or before 19/05/2014 clearly indicating the reason for
non-agreement (along with relevant supporting documents) of the said details.
> >
> > We would seek your earnest co-operation and understanding that this email
from you, confirming non-acceptance, is mandatory to enable us represent your
claim and progress this dispute further with the concerned merchant. The
address for communication is :
> >
> > To
> > The Manager
> > HDFC Bank Credit Cards
> > P O Box # 8654, Thiruvanmiyur P.O,
> > Chennai - 600 041.
> >
> > The above mentioned documents enclosed along with the e-mail and request
you to forwarded to us as a scanned attachment to the following email id :
PriorityRedressal.CreditCards@hdfcbank.com.
> >
> > We request your urgent attention to this e-mail and in the absence of a
response from you within the above mentioned period, we would construe that,
you are in agreement with the said transaction(s) and the interim credit
provided earlier to the card account would be re-debited and the transaction
would remain payable.
> >
> > In the event you seek any further clarification regarding your card
account, please feel free to contact our Phone Banking number at : 080 - 6160
6161 or write to us at: PriorityRedressal.CreditCards@hdfcbank.com.
> >
> > In line with our focus and commitment to Customer Service, we trust that
this Grievance Redressal Cell has addressed your grievance in a fair and
equitable manner and the issue has been resolved to your satisfaction. If you
are not satisfied with the resolution, you may write to our Principal Nodal
Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd., Trade World, ¿C¿ Wing, 11th
Floor, Kamala Mills Co
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--
rajaram
