The clause and languages of the clauses in ‘Master Circular on Customer Service’ is crystal clear.
The judgment quoted by Mr. Cheema and advice of the LCI experts/members is crystal clear.
Therefore without any hesitation you may supply a representation titles as ‘Notice’ and/or followed by legal notice to BM,RM, Nodal Officer, Chairman of the bank, and BM should desist from making the payment to Nominee.
20.1 Accounts with survivor/nominee clause
20.1.1. In the case of deposit accounts where the depositor had utilized the nomination facility and made a valid nomination or where the account was opened with the survivorship clause ("either or survivor", or "anyone or survivor", or "former or survivor" or "latter or survivor"), the payment of the balance in the deposit account to the survivor(s)/nominee of a deceased deposit account holder represents a valid discharge of the bank's liability provided :
(a) the bank has exercised due care and caution in establishing the identity of the survivor(s) / nominee and the fact of death of the account holder, through appropriate documentary evidence;
(b) there is no order from the competent court restraining the bank from making the payment from the account of the deceased; and
(c) it has been made clear to the survivor(s) / nominee that he would be receiving the payment from the bank as a trustee of the legal heirs of the deceased depositor, i.e., such payment to him shall not affect the right or claim which any person may have against the survivor(s) / nominee to whom the payment is made.