Learned experts/members have given valuable advice. Kindly follow it.
Once collected from bank customer is expected to keep the belongings safe.
In many of the states Police Commissioners/SSP’s had issued advice/circulars to establishments to install CCTV in the premises.
You may obtain the copy.
Regular and periodic cheques are conducted in the banks also and Police beat Official signs in the register kept with the bank and carried by them.
Banks may be saving money but it does not mean that it shall allow pick pocketers in the bank and allow them to leave also.
You may find the following interesting.
In a branch of nationalized bank (Punjab and Sind bank) there was no CCTV, permanent Security Guard. The grill and Door to Locker room needed to be replaced. The branch was prone to theft. The thieves broke open the grill, doors, lockers and looted everything.
Bank claimed that it is not responsible for belongings inside the locker as per agreement with locker holder who is allotted locker on rent.
Everyone including the municipal councilors, MLA’s, community leaders, unions, media, welfare societies jumped into the matter, roads were blocked and there were Dharnas etc.
The bank is at fault and now had agreed to compensate the locker holders in principle, and the bank shall have to.
We will see to it that bank does not shun its responsibility.
When you are made to suffer due to negligence, deficiency of any sort by the banks/establishments, unite, shout and bite or you won’t be compensated.