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Bhaskar N (Six Sigma Consultant)     13 August 2012

Aircel delay in payment refund

Sir,

I am writing a strong complaint against Aircel Cellular Limited which has tried to do a potenital fraud of INR 1074 by them in the form of failed online recharge in Aircel.

When, What, Where:

On 15th Jul'12 in Chennai I had tried to recharge for INR 358 twice on the same day and once on 16th Jul'12 for the same amount, tota up to INR 1074; all of the same were done using my credit card (
XXXXXXX7013), I had immediately tried to alert the Aircel team through 198 but in vain, on 18th Jul'12 I had tried to request for a expedition of service no 1-89177387775 (same was raised on 16th Jul'12).

On 18th Jul'12 Aircel team raised a ticket on
1-8937309011, for which I had immediately tried to support them the screen shots on the failed transactions, On 19th Jul'12 Guru from Aircel had assured me on the service shortly with a new ticket no 1-8945476391
and assured to restore the money at the earliest.

On 23rd Jul'12 a new service request no was raised by Aircel team 1-8986641845 and assured a refund of 1074 within 7 working days which was due on 31st Of Jul'12, after certain additional Followups on 4th Aug'12 & 8th Aug'12, I got a refund on the 10th of Aug'12.

In the interim I had a lot of mental tension, torture & delay in payment due to indiffferent attitue by Aircel team, for which I would like to get a legal advise to Sue Aircel for interest in delay of payment.

Please advise on the same.

Thanks,

Bhaskar N

+919941010529



Learning

 1 Replies

surjit singh (Assistant)     13 August 2012

File a complaint before the consumer forum in the state from where you got the sim, for deficiency in service against the Aircel. The complaint should be for compensaton for mental tension and agony and harassment with interest @  19% p.m.on the due amount. Even if they make the refund then also you can go for the complainat against the defficiency in service with compensation for mental agony and interest.


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