Dear members,
Looking for a suggestion on below mentioned case-
I have booked an under construction property(20% completed) in Pune with a booking\Token amount of Rs 1 Lac.
At the time of booking, I was told 1 stilt car parking is mandatory for all members and I can opt for 2nd stilt car parking by paying 2 lac rupees extra. Basically, I was told I would be given 2 stilt car parking for 2 lac extra. I didn't have a budget for extra 2 Lacs but since I was getting extra car parking(And considering parking problems nowadays in cities like Mumbai and Pune), I opted for 2nd car parking by stretching my budget.
But during booking I was not told that 2nd parking is stacker park (Mechanical 1 above other car park). I noticed it in receipt of booking amount. When I called the builder sales team for clarification, they simply turned my concern down saying it was already communicated at the time of booking that it will be mechanical parking. But I clearly remember it was not mentioned in any of the discussion I had with 3 different salespersons.
Considering a budget stretch I had to undergo for this extra parking, I am really feeling cheated right now!
Since this is misleading and trust break at the start of engagement itself, I am considering cancelling my booking and asking for booking amount refund from builders sales team.
Please suggest me on how should I communicate cancellation to sale's team and what options do I have in case they refuse to refund the amount.
