COMMUNICATION IN MEDIATION
1.1 Communication is the core of mediation. Hence, effective communication between all the
participants in mediation is necessary for the success of mediation.
1.2 Communication is not just TALKING and LISTENING. Communication is aprocess of
information transmission.
1.3 The intention of communication is to convey a message.
1.4 The purpose of communication could be any or all of the following :
• To express our feelings/thoughts/ideas/emotions/desires to others.
• To make others understand what and how we feel/think.
• To derive a benefit or advantage.
• To express an unmet need or demand.
1.5 Communication is conveying a message to another, in the manner in which you want to convey
it. For example, a message of disapproval of something can be conveyed through spoken words
or gestures or facial expressions or all of them.
1.6 Communication is also information sent by one to another to be understood by the receiver in
the same way as it was intended to be conveyed.
1.7 Communication is initiated by a thought or feeling or idea or emotion which is transformed into
words/gestures/acts/expressions. Then, it is converted into a message. Thismessage is
