Consumer court case -help

Generally the agencies charge a non-refundable registration fee initially. Once you are registered they have to provide you a servant with the qualifications mentioned by you in your application for registration. If such a servant quits or you find him/her not suitable they have to provide a replacement. This obligation is only during the validity of the registration period, which is normally one year.

If you were not provided a suitable replacement within the validity period of registration, you can certainly file a complaint in the consumer court against the agency.

As regards the Rs.8000/- your former servant took away it is a different issue. You can make a police case against the servant. The agency has to assist you and the police in matters such as the antecedents of the missing servant, his permanent address, telephone number, if any, his photograph etc. Most probably the agency will not be having those details. If so, you can include that also against the agency. You can claim compensation from the agency for the loss of Rs.8000/- and associate losses.