Dear All
Pl take a look at the DOs & Don't being published by Canteen Stores Department( CSD ) for some Private Ventures namely URCs( Ref SC civil case No 3495 of 2005 deceided on 28 Apr 2009). There are 4500 registered URCs with another 4500 chain of extention counters across the country. All those URCs and the extention counters are supplied free of cost a copy each of URC manuals as well such 'DO & Don'ts ' at the cost of exchequers.
And then a sum of Rs 1500 crores per year worth of black money genrated in the name of profits from the URCs, the so called private ventures in the hands of generals abetted by the bureaucrats and the Defence Audits year after year after year.
CANTEEN STORES DEPARTMENT
UNIT RUN CNATEEN
DO’s & DON’Ts
FOR
URC
DO’s
- Demand only what customers desire, not what is prompted.
- Report failure in after-sales-service/ quality to Depot Manager / RM/ HO.
- Nominate responsible representative for URC meetings.
- Report non-availability of desirable items to RM / HO.
- Canteen staff to ensure that consumer durables are sold duly checked by the customer.
- Guarantee card to be filled and handed over to customer.
- Get defective items (within warranty period) replaced free of cost as entitled to the customer.
- Up-date the price list regularly.
- Submit indents before 10th of every month.
- Indents should be raised according to what customers need and not just the repetition of old demands.
- Ensure that cheques are not dishonoured.
- Accept new items for better appreciation and feedback from customer.
- Report descrepancies like shortages, wrong issues, etc., duly enclosing Board Proceedings to the depot within 30 days.
- Please adjust petty loses in your QD.
- Check doubtful packing cases at the time of collection.
- Collect AFD (Category-II) items within the same month in which they are received / invoiced.
- Return within 60 days (if unsold) new items / substitutes issued without URC’s demand.
DON’Ts
- Don’t pamper CSD staff.
- Don’t accept items substituted / forced without your consent.
- Do not correspond for petty losses.
- Please avoid leakages of stores to unauthorised sources.
- Do not send clueless representatives for collection of stores.
