Responsibility of Railway to prevent unauthorized entry of intruders in reserved compartments
A major responsibility cast on the TTE in addition to examining the tickets is that of ensuring that no intruders enter the reserved compartments.... This is certainly a gross dereliction of duty which resulted in deficiency in service to the Respondents.
The price difference between the unreserved ticket and a reserved ticket is quite high and the traveling public who buy a reserved ticket would expect that they can enjoy the train journey with a certain minimum amount of security and safety.
...One has to presume that passenger would take reasonable care of his luggage. But, he cannot be expected to take measures against intruders getting easily into reserved compartments and running away with goods, when the railway administration is charged with the responsibility to prevent such unauthorized entry. We have entered the 21st century and we cannot carry on our daily life in the same age old fashion with bearing brunt of indifferent service provided by public authorities like Railways. People expect in the 21st century a modicum of efficient and reliable service, which provides at least safety of person and property while traveling in reserved compartments.NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
NEW DELHI
NEW DELHI
Decided On: 22.07.2013
Appellants: Union of India through its General Manager, North Eastern Railway
Vs.
Respondent: Dr. (Smt.) Shobha Agarwal
Vs.
Respondent: Dr. (Smt.) Shobha Agarwal
Hon'ble Judges/Coram:Ajit Bharihoke , J. (Presiding Member) and Suresh Chandra , Member1
Citation; MANU/CF/0476/2013
https://www.lawweb.in/2014/03/responsibility-of-railway-to-prevent.html
