Mr. Rajiv ( Rajoo) has given valuable advice. Kindly follow it.
You should have quoted the date of disconnection as claimed by you in say Feb2012 by ( quote the phone number, date, time and if required enclose the copy of bill showing the call was made) or the letter/email vide which communication for disconnection was made or visit in person during which instruction for disconnection was made.
If you have got the proof/evidence you are safe in any Adalat/court.
On Feb 8, 2013 “ NO Name” has written
This is regarding non payment of bills towards the above said account for a net outstanding of Rs.1774 which is not paid from past few months.
Whereas
On 10/5/12
One Venkatesha Murthy HN has written that :
Currently, there is no any outstanding in your account as per invoice dated 12-09-2012
The security deposit (if any) refunded through cheque within 60 days from the date of permanent disconnection.
On October 18, 2012 one Naga Chandra
Rs.560/- has already been credited to your account. This will reflect in your
next bill dated 12-11-2012.
Hence you may claim refund of Rs.560/ + Security refund + Interest etc from this company.
You may also demand final bill showing the details and break up of amount of Rs.1774/ which is claimed after announcing there is no outstanding.
It is not mandatory for you to supply your mobile number for disconnection.
If you have mentioned the account number/connection number this should suffice.
You should have escalated to Nodal Officer/Appellate Authority of the company designated as per directions of TRAI.
You could have also escalated to MD, Company Secretary whose contact details can be obtained from website of the company.
You should have involved local BM of the company and could have visited him with influential local well wishers.
If the company has claimed that it has lodged a complaint with Lok Adalat the Lok Adalat shall issue notice to you to appear in the matter.
It is felt that the jurisdiction is your location/permanent Lok Adalat having jurisdiction for your Location.
However these unscrupulous companies claim that Special Lok Adalas where the company has filed complaint has the jurisdiction.
You may appear in self or with your lawyer.
If you are not satisfied with the decision of the Lok Adalat you can inform that you are not satisfied and the matter can be referred by Lok Adalat.
You can also move DCDRF by self or thru your lawyer.
To prepare well ands to defend yourself approach a lawyer well versed in consumer cases as ap.
Valuable advice of learned experts/members is sought.
