Bank account set to no debit on request by cyber cell

Could be that the real Mobile owner person has lodged complaint that someone has stolen his mobile and has stolen money from his wallet, and that money is now in your account now.

Write to BM under proper acknowledgment and ask to reply in writing.

 

 

Bank is supposed to act based on written communication from Police and should inform you before taking any action. Write to the bank seeking details. If no information given approach Banking Ombudsman.

The Bank has the duty to inform that transactions in the account was suspended due to orders from cyber cell officially in writing.

Yes.  It is a mistake on your part.  Knowingly or unknowingly you have helped in 'conversion' through your account and helped a culprit.

Face the investigation and come out with facts and the maximum you have to forego is that credit that was made in your account may be debited to send to the concerned person, who was chaeated with that money.  Cyber cell may ask for your other accounts, profession to convince themselves that you are innocent and they may even try to identify the real culprit behind this frauds.

Never, Never give your account particulars or share the information with any others.  Advise other friends also.

Just went to Bank and asked them to respond in writing about my account freezing .

Do you think i should pro-actively call Cyber Cell Agra helpdesk to share the notice or report against which they have asked Bank to freeze my account.

Will this put me in additional risk in anyway ?

 

 

Transact in writing with Bank.

Entrust the matter to local I Tax consultant and explain to the satisfaction of law enforcement agencies and vacate the lien.

Please provide full facts and you have informed that you went to Bank..and then failed to inform Banker's version.

The Banker may stop that particular transaction, by debiting that amount from your account and keeping it separately and can not freeze your entire account.  Hence you have issue a legal notice under CP Act for deficiency of services.

You can also collect entire information from Cyber cell and seek specific reasons for freezing the account and the powers they have to act in such a manner.

Bank can freeze per instructions from law enforcement agencies.

Bank must comunciate to a/c holder.

@G.L.N Prasad - Banker's version - he asked me to wait at reception and told me he has requested his legal person to share details . After one hour later he come back and said he has seen the email from Cyber Cell . i asked him ok and what is the charge and invetigating officer. He said this is highly confidential all he can tell me that mail has come from Agra Cyber Cell and after so many requests he refused to share any details. At last I had to give up and come back home.

One thing you may check yourself and answer/analyse before approaching police cyber cell and assuming Paytm is the issue: Since your brother had Paytm installed on his own phone (as a merchant or his own personal which you may check), then he could have received money in his e wallet after selling mobile at his shop. Then he could have sent the money to his bank account itself. Why did you transfer money from brother's Paytm to your Paytm wallet and then transfer to your account. Why brother did not send it to his own account?

@vivek H Bedarker - amount was transferred from my brother Paytm to my bank account directly , yes he could have transferred amount in his account but we never judge such situation could occur. We felt using Paytm is very safe option as money comes from someone bank account directly. I never used my Paytm. I felt it will be easier for me to transfer this way as my bank account had his detailed already added. So i asked him to share his paytm credentials with me rather than his bank details separately.

Mehulji: I put forward this question just because even many educated people and police don't know about security while using e wallets like Paytm. In this case, prima facie the customer phone did not have any password for Paytm/phone. If paytm has password then too it is useless because just by clicking 'forgot password' one gets otp on same mobile. There is serious concern about security. But you raised proper point that how will tge shopkeeper know whether the person buying through Paytm is usinh his own Paytm or some stolen phone etc. But only thing in your case is that because instead of the shopkeeper(brother), you credited the money in yout account. Whatever the case be, the cyber cell guys should not have blocked your account (assuming this is the only issue). This was anyone even deliberately can harass anyone by 1st giving his own phone to his friend etc and do shopping on Paytm and then lodge complaint for theft and stolen money. However write to bank and police cyber cell for releasing account. How can one sustain himself with account frozen? Looks bad in law/illogical/inhuman.

Paytm/bank digital security is so poor that if someone happens to know your cvv of card (anyone who has even once seen your card during swipe etc - could be just anyone) and steals your phone, then even if you have zero amt in e wallet, but he can transfer money from bank account to e wallet and do shopping as per his wall. The bank send otp again to the same mobile hence no security if mobile stolen.

That's why all this advertisement on TV that digital use is secure is a false statement. Also banks say dont share ATM PIN. But they forget to realise themselves that one does not need card(ATM) PIN for transfer money to e wallet. I think major digital crimes are round the corner. Advertisement says mobile is our bank our wallet. Keep the mobile physically safe and secured otherwise all bank savings will evaporate in no time. But in future please do not do any such unauthorised transfer from others Paytm to your own account. You may not be even to justify your source of income if you are not seller.