Hi Ketan, I'm Adv Niharika and here is my take on your query.
In my opinion, you have two remedies available.
1- Filing a complaint at Consumer Redressal Commission
2- Filing a complaint at Permanent Lok Adalat
Here is How to file a complaint in Consumer Redressal Forum:
STEP 1: Intimation via Notice:
A notice to be sent by the aggrieved party to the service provider who provided the goods or the services. The notice is also an attempt to settle the complaint without approaching the Forum i.e. if the service provider is willing to offer compensation or any other remedy.
STEP 2: Get the Consumer Complaint Drafted:
If the service provider is not willing to offer compensation or any other remedy, the next step is to file a formal complaint under the Consumer Protection Act, 1986. The filing of the Complaint does not necessarily require a lawyer. The complaint can be filed directly by the aggrieved person. The following details must be specified in the complaint.
STEP 3: Attach Relevant Documents:
Copies of material evidence and relevant documents that support your case in Consumer Forum like:
-A copy of the bill, receipt of delivery, packaging of a product, a record of online booking of the goods bought
-Warranty/Guarantee certificates
-A copy of the written complaint and notice sent to the manufacturer/seller
Another alternative remedy can be filing an application before the Permanent Lok Adaalat of your city/district. PLA have jurisdiction to try cases concerning Public Utility Services under S. 22(c) of the Legal Services Authority Act, 1987,. Furthermore, I’d like to state that applications before PLA are at the pre litigation stage and hiring an advocate is also not required to file an application before the said forum. You can directly bring the law in motion without any involvement of an advocate or pleader. Hope this information helps. For further query, you can reach me at niharikalohan@yahoo.com
