Consumer complaint

do you have repair receipt which was done at the initial stage

Yes i have the bills of repair done by some one else (not of the company).

if the repair has been done by the third party during the warranty period, then the warranty of the product is lapsed as per the terms of majorities of the companies

I got done the repair only when there is no repsonse from them to my issue, inevitably i approached the other. Moreover when i sent mail to their helpdesk email id provided on their website ..after discussion on mails lastly telling you register complaint by call. what is the use of mail discussions and what is the use their email id, when they dont solve issue sent to their email id. I have record of email discussions but i dont have record of first approach through call for complaint for which they didnt respond and i approached someone.

If you could establish that there was deliberate delay on his part in attending to repairs and you were forced to entrust another person on account of emergency/ urgency ,you can fight it out in consumer forum and there is fair chance to win the case.

Hi,

Thanks for your reply, but i called them through phoen how to establish and email records i have

You sent a legal notice to the company through your lawyer. 

Thank you very much ...