hello sirs/mam,
1. i placed a order for a samsung galaxy Y with a company through online shopping. But they have not sent the said set and on the other hand they have sent some other set.
2. i have informed them about the mistake through email. i have got the document for placing the order in which the product of my choice is clearly mentioned.
3. i have also got the bill as well issued by them for the product which they have sent to my address by mistake.
4. Now they are ready to cancel my previous order and refund the amount. But i have sufferred the loss of time and mentl agony.
can i go consumer forum seeking compensation for mental agony and loss of time?
is it advisabel to receive back the sale consideration and send the mobile back to the company before filing the case?
will it be a mistake if i receive the amount which they are ready to refund?