GOKULDAS KAMATH (EX BANKER) 22 July 2024
Pankhuri Rastogi 28 November 2024
Dear Gokuldas,
After going through your query, I understand your frustration concerning the reversal of funds from your housing loan account to your overdraft account without any consent. Here, I would like to provide you with some pieces of advice, that might help you out.
As per the situation that you have described, it seems that there is a breach of trust and this can be considered an unfair banking practice as the unauthorized reversal of this much amount from your housing loan account to your overdraft account is not a fair practice.
As per the Banking Regulation Act, of 1949, all banks must act transparently, while maintaining fair practices and handling the accounts of the customer. The situations that you have described clearly violate the principles of the said act.
I would like to recommend you file a complaint with the banking ombudsman as the Ombudsman can address all the grievances that are related to the unfair practices and changes which are unauthorized in lien arrangements as per the provisions of the Banking Ombudsman Scheme, of 2006.
You also have the option to send a formal legal notice to the bank stating the unauthorized action and requesting the reversal of the transaction which have been made.
If you feel that the response from both of the measures is unsatisfactory, I advise you to please file a complaint under the provisions of the Consumer Protection Act, 2019, asking for compensation for the unfair practices and the financial harm that you have suffered. Referring to the cases like S.K. Bhargava v. State Bank of India, (2009), and Central Bank of India v. Ravindra & Others (2001) would be really beneficial.
I hope this advice will help you regarding the situations that you are facing.
If you need any follow-ups regarding this query, then please feel free to connect with me on LinkedIn. (www.linkedin.com/in/pankhuri-rastogi-9221b2289)
Thank You.