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Kumar Doab (FIN)     27 May 2011

GIPSA companies complaint redressal mechanism

Good HR practices advocates proper Grievance Redressal Mechanism.

The regulators have made it mandatory to place an effective complaint redressal mechanism for customers in all companies.

It is strange that Grievance Redressal Mechanism for employees is not made mandatory.

Since you are in insurance industry probably you are aware just for the sake of business unfair, illegal, practices are rampant and agents, lower, middle rank employees are coerced and forced to practice. The Branch Heads have to fetch and dispatch business  on daily basis. They have to dig a new well daily.

Heavy punishments are inflicted on honest one who can not be subdued to set example for others.

You may agree or not but this is one of the major reasons that no one has sincerely advocated the proper Grievance Redressal Mechanism



Learning

 2 Replies

Kumar Doab (FIN)     27 May 2011

Good HR practices advocates proper Grievance Redressal Mechanism.

The regulators have made it mandatory to place an effective complaint redressal mechanism for customers in all companies.

It is strange that Grievance Redressal Mechanism for employees is not made mandatory.

Since you are in insurance industry probably you are aware just for the sake of business unfair, illegal, practices are rampant and agents, lower, middle rank employees are coerced and forced to practice. The Branch Heads have to fetch and dispatch business  on daily basis. They have to dig a new well daily.

Heavy punishments are inflicted on honest one who can not be subdued to set example for others.

You may agree or not but this is one of the major reasons that no one has sincerely advocated the proper Grievance Redressal Mechanism

Sibajyoti Bardhan (Dy. Manager.)     03 June 2011

 

Reminder<>1: Humble prayer before the CEO for adequate reparation upon Unraveling the humongous damage done to my career through the instrument called CR
S J Bardhan
     
Saturday, March 19, 2011 08:09PM
From:
 
     
 
To:
N Barua
Cc:
D R Sarkar
Bcc:
NSR Chandraprasad, CPR Varma, K P Brahma, Subir Bhattacharyya
Sent by:
S J Bardhan
 
 
To: The Hon'ble CMD, NICL,
      KOLKATA.                                            (Through Proper Channel)

Sir,

Thank you very much for your Holi Greetings via Pop-up/Wallpaper.  But "the brightness, colour and
joy" you talk about and expect so much to dawn on certainly on all NICians cannot probably materialize
unless systematic devaluation of the laid-down system (like it is/was evidently & evidentially writ large
on the process leading to DENIAL OF PROMOTION TO THE UNDERSIGNED FROM SCALE III
TO SCALE IV during the Promotion Exercise 2009) is adequately attended to and taken care of by the
Appropriate Authority at the highest level.

What actually prompted this message of mine is, however, nothing but the EXPIRY of TAT vis-a-vis my APPEAL
dated 07/01/2011), which does not appear to have been attended to as it was expected to (from Stage II onwards)
if one has to go by the Grievance Redressal Mechanism literally and spiritually.

Regards,                                        


S J Bardhan, Employee No. 15198,
Tinsukia DO (200400)
0 94351 80034(M)

-------------------------------------------------
PS: "As per MoPPG&P's OM no.21011/1/2010-Estt.A dt 13/4/2010, ACR (now APARs) prior to the period 2008-09 which would be recknoable for assessment of fitness in future DPCs contain final grading which are below Benchmark for next promotion, a copy of such APAR be given to the concerned employee before placing such APAR/CR before the DPC. If promotion is suffered due to ACRs prior to 2008-09 not communicated to the employee and placed before DPC without giving an opportunity to the employee to submit his say, the employee concerned can represent the issue.  There is scope for change of grading based on factual position like performance during reporting period, non-communication of weaknesses during reporting period etc."
-------------------------------------------------------------------------------------------------------------------------

-----N Barua/GRO/NIC wrote: -----
To: D R Sarkar/GRO/NIC@NIC
From: N Barua/GRO/NIC
Date: 01/07/2011 05:08PM
Subject: Fw: Humble prayer before the CEO for adequate reparation upon Unravelling the humongous damage done to my career through the instrument called CR

Dear Sir,
 
I am forwarding a mail received from Sri S.J. Bardhan, Dy. Manager which would be found self explanatory. On the matter I have no comments to offer on the matter. However, as-far-as my 3 (Three) months in this office I have found him to be concerned, co-operative and willing to work to be part of the team.
 
Regards
Nilim Barua
Sr. Divisional Manager
National Insurance Company Ltd.
Tinsukia Divisional Office
Inder Mansion (2nd Floor)
A.T. Road
Tinsukia 786125
WAN No. 200400001
Cell No. 9435734990/ 9864068852
Phone: 0374 2337154

-----Forwarded by N Barua/GRO/NIC on 01/07/2011 05:01PM -----

To: N Barua/GRO/NIC@NIC
From: S J Bardhan/GRO/NIC
Date: 01/07/2011 03:22PM
Cc: D R Sarkar/GRO/NIC@NIC
Subject: Humble prayer before the CEO for adequate reparation upon Unravelling the humongous damage done to my career through the instrument called CR

Shri Nilim Baruah,
Sr. Divisional Manager, Tinsukia D O.
 
Sir,
 
With a heavy heart, I would like to lay before you (my immediate superior)
the following few lines:
 
1) I wish I had never found out what I have; for in that event I would
    have been at least spared the excruciating pain and agony of being left
    thoroughly astounded, drained, devastated and thus demotivated.
2) But having found out what I have, I am left askance as to what horrendous sin
    of criminal culpability I had committed to attract such appallingly adverse rating/
    grading (non-communicated) as to achieve the dubious distinction of scoring
    (-)15.4 out of 45 in 2 successive years (2006-07 & 2007-08) under the parameter
    called CR, from the distinguished dispensation headed by Mr. D R Sarkar, CRM, GRO.
3) Perhaps the adjective 'adverse' by itself will be an understatement in as much
    as even amidst one's wildest nightmare can one hardly envisage breaking the base
    threshold of '0' and sink further down the barrel to (-) 15.4 and yet kept unaware
    all throughout as to the whys and wherefores that pushed him/her down (to) this
    black hole (and hence tantamount to violation of the principles of natural justice)!
4) I am however still inclined to believe that something somewhere must have
    gone horribly wrong by way of inadvertent mistakes/errors along the procedural
    process at various stages and levels, which ought to be recommended suo motu for
    rectification including Entries borne out of malice and prejudice (absolutely personal
    and unrelated to performance and therefore malafide).
5) How come I could get 34.7 in the CR for 2008-09, when my assigned
    operational domain was limited practically to Motor Claim (at Tinsukia DO) vis-a-vis a
    much wider area of operation and of course contribution comprising, inter alia,
    Marketing, Motor OD, CSD/CRM, Role of Regional Underwriter (Motor-Detariffing)
    et al during 2006-07 & 2007-08 (at GRO).  Anyone participating in the Conference
    on Detariffing (Motor) at Parwanoo(HP) in late June 2006 will vouch for the quality
    (or lack of quality) of my presentation-cum-representation of GRO in that Conference
    and afterwards.  Moreover, it was during this very GRO tenure that I got my 1st Stagnation
    Increment (due from 01/06/2007), which could not have been possible but for SATISFACTORY
    PERFORMANCE/WORK REPORT!!!
6) Having come thus far from the rank of Asstt(T), it is indeed beyond my realm of imagination
    as to how and why I should be made a hapless victim of discrmination and deprivation
    through assumption of the classic role of "Judge, Jury and Executtioner" by the distinguished
    dispensation and that too without the Accused getting even a whiff of an accusation/accuser/
    prosecutor - let alone a proper hearing and hence violative of the basic tenets of established
    rules.  More so, when the CRs are usually (in this part of the country) initiated, written, reviewed
    and filed ex post facto and in this case sans "self-appraisal" as well (by the appraisee). 
  
In view of the foregoing, I cannot but fervently urge upon you to so take up the matter
(with the appropriate authorities) that this ordinary but true NICian may at last get to see 
the proverbial "light at the end of the tunnel".
 
Regards,
 
S J Bardhan, Scale-III,
NICL, 2nd Floor Indar Mansion, A T Road, 
TINSUKIA 786125.                     
                                       
PS:"Performance appraisal through Confidential Reports should be used as a tool for  human resource development. Reporting Authorities should realise that the objective is to develop an officer so that he/she realises his/her true potential. It is not meant to be a fault-finding process but a developmental one"...extract from PERFORMANCE APPRAISAL: PHILOSOPHY AND APPROACH.... DOPT Brochure.

"Integrity needs no rule of law"...Albert Camus.



 
 
Reminder<>1: Humble prayer before the CEO for adequate reparation upon Unraveling the humongous damage done to my career through the instrument called CR
S J Bardhan
     
Saturday, March 19, 2011 08:09PM
From:
 
     
 
To:
N Barua
Cc:
D R Sarkar
Bcc:
NSR Chandraprasad, CPR Varma, K P Brahma, Subir Bhattacharyya
Sent by:
S J Bardhan
 
 
 
 
 
 
 
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Mail was sent on 06/03/2011 02:30:41PM
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1) Attached pdf shows what they preach

2) That I have not received any response till date (despite sending  "signed" & "verified" copies by post in

    indicative of what they practise.

 
 
 
 

Attached File : 119651 183768 5 grievance mechanism.pdf downloaded: 84 times

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