Legal complaint on google

First verify if the email is genuine. 

Next you collect the evidence about Google saying it will not charge any charges for repair. Next you confirm if your device is malfunctioning due to fault in the device. 

After that you can plan to escalate the matter through legal sources if you are aggrieved 

legal sources as in?

Consumer grievances redressal commission within your jurisdiction 

File a complaint before jurisdictional consumer disputes redressal commission, it is better to seek professional service of a local lawyer. 

File complaint before District Consumer Commission for defective product and deficiency in their services also unfair trade practice. Claim cost of phone and compensation towards mental and physical agony also.

You can file a complaint to the consumer forum online through the following methods ¹ ² ³ ⁴: - *INGRAM (Integrated Grievance Redressal Mechanism):* You can register your complaint on their website or call 1800-11-4000 or 1915. You can also SMS your complaint to 8800001915. - *National Consumer Helpline Portal:* Registered users can file a complaint on the portal. - *eDaakhil Online Consumer Complaint Filing Portal:* You can file your complaint on this portal. - *Consumer Affairs Department Portal (West Bengal):* You can launch an online complaint on the portal of the Consumer Affairs Department in West Bengal. Make sure to prepare all the necessary documents and information before filing a complaint.

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