Hi,
Myself Zakir basha from Vellore, TN.
Working in a private concern in Chennai.
I just want to confirm, whether I can file a case in consumer court for the below issue.
On 11.10.16 I ordered a baby cradle for my 3 months baby through online from the website firstcry.com, to Nellore.
It showed the estimated delivery date 17.10.16.
I kept tracking & this shipment was in transit from Pune & reached Nellore on 15.10.16 12.42 pm to Xpressbees courier office, Nellore.
As 15.10 was Saturday, & next day was Sunday and a hoiday for them.
I thought it will be delivered on 17.10.16 Monday. So, I didnt went to office & applied for a leave to check this delivery as this was so important for my baby as he couldn't able to sleep in a mat.
I waited till 4 pm but delivery wasn't made. So, I called Xpressbees customer care & asked the address of nellore office, they provided the address & said they don't have their contact no.
Then, Myself along with my brother in-law went to Xpressbees courier office in a car & asked them to accept the payment of 2764 rs as it was a cod option & to deliver the cradle. They asked our ID card, We showed. Then, they refused to deliver the item & said, due to Ayudha pooja holdays, their delivery boys didn't returned back to office & they have huge workload & shipments to be delivered.
They have to open the packages & then they have to arrange the delivery. They clearly mentioned they are of shortage of employees & our delivery will be take place on 18.10.16 for sure.
It was huge disappointment for me that delivery didn't happened inspite of making me absent from my office.
Next day, I didnt waited & I went to office in a hope, that delivery will be done as assured.
But, It doesn't. They marked as out for delivery in the shipment status on 18.10 & didnt delivered the item. I waited the whole day & kept checking till night in the hope that it will be delivered for sure as it was marked out for delivery.
But status was the same on 19.10. Then I made a complaint to firstcry team & explained the situation. They kept tracking, escalated to the senior officers & said we are checking & we will make them to deliver for sure.
I have sent this issue through a mail to xpressbees customer care.
They too gave the same repy as firstcry team.
Today it is 24.10, still i havent received the item. I want to cancel the order but want to take some action.
Please advise what action could be taken & against whom?
Is that courier office or against Firstcry.
Regards.
