We had booked hotel from agoda.com in Tirupati for 2 days. As per the policy of the booking for the hotel, it clearly said that the payment had to be made at the property during check -in. As per the policy and condition I did not have to make any payments before or advance of check-in. I needed to make the payment only during check-in and only at the property
But the hotel owner cancelled the room even before check-in and without any prior notice or intimation over phone or email. Even though we went to the property for check-in on the same day for what it was reserved to checkin and were ready to pay the amount, the manager told us that the room was already sold as we did not make the online payment days before check-in. and he was demanding more money for another room.
I contacted agoda.com through phone and email to get the compensation as we had to search another room and had to pay extra, but agoda.com is not ready to help us here.
Please let us know how can we approach this futher to get the compensation from agoda.com or the hotel? We have all the whatsapp screen shot and video of the same.
