I am a first semester Law Student at Hitkarni Law College, Jabalpur.
Following incedent happended to me.
Kindly advice.
My name is Ayush Agrawal.
I booked a ticket for return on 15/7/14 from Goa for 26th September 2014 from Makemytrip for return from GOA to Jabalpur, Madhya Pradesh.
I cancelled the ticket today as I had made another booking for a later date.
90 percent of the amount was deducted by Makemytrip as Cancellation Charges.
SpiceJet and Indigo both charge 1500 each per passanger cancellation charge.
However, makemytrip charged me an extra 1000.00 for cancellation of my flight even when I booked for a new one using their website and I am a Silver card member at their site.
I have no complaints as it was my fault that I booked from this website in first place.
However, looting a customer who already has to pay 6000 our of 8600.00 as cancellation out of another 1000.00 by makemytrip shows their customer loyalty and service ethics.
My Booking ID: NF2201742733174
140716-021446
However, 7000.00 is now cancellation fees, out of which 1000.00 is just a charge taken by makemytrip for using their website to book the ticket and cancel it.
I am also in sales field and not a full time law student but I feel this is too high a charge, let alone the cancellation charge of Airlines.
Regards
Ayush Agrawal