Hello,
Recently, an airline cancelled the flight and promised to refund the full airfare. The flight was booked via an online booking agency. In the beginning, both the airlines and the booking agency assured me that they would refund the full airfare but the processing might take few days. Now, after 2-3 weeks the agency says, "The airline says that refund was never promised, rather the passenger was given a ticked in a different flight for which he never turned up." The facts are: the airlines tried calling me the day they cancelled the ticket, but I was busy in an important meeting and couldn't receive the call, which apparently was from an unknown number. They never bothered to send me an sms about the cancellation, which would have made things known to me on time. When I went to board the flight in the airport, then only I came to know that they have cancelled and at that moment they promised me full airfare. Now they are trying to wash their hands of with these blatant lies.
It is a matter of Rs. 5,000 only; so, I am not sure if I should hire a lawyer. I want to sue both the airlines and the online booking agency. Can someone advise me through the pro se (propria persona) (litigant in person) representation for this potential lawsuit? I am in Delhi right now. Which court should I appeal to and how to do it pro se?
Thank you very much in advance for your suggestions.