Dear reader,
I am sorry to hear about the distress caused by the freezing of your savings account, especially at this time when you were not well briefed or offered adequate assistance. Once a cybercrime department freezes up a bank account, it is often part of an investigation on certain suspicious activities, but they are supposed to inform the party concerned of the grounds and steps needed to thaw out the account. Based on your constant experience of being shifted between the bank and the cybercrime department without any form of a solution, the following are steps you may undertake to resolve the problem.
Draft a complete written grievance by the cybercrime department indicating that your account was frozen without proper reasons. Furnish all relevant details, your transaction history, and correspondence record. If nothing else succeeds, then you may approach the Banking Ombudsman. It resolves grievances arising from banking services including unlawful freezing of accounts. Furthermore, if you believe that your fundamental rights have been infringed, you may turn to the High Court by way of a writ petition and seek relief. The court may even direct the authorities to withdraw the freeze on your account and give you a valid ground for freezing your account. Keeping a record of your attempts to solve the problem will surely prove useful. I hope these steps will put us on the right track for a solution. Hope this helps!
