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S S Dahale (agri-profess.)     23 April 2016

Consumer protection

  A family members have diffrent PPF accounts with 1  Head office  in Maharashtra, everyone use to remitt their contibution -termed as subscriptttion either in cash or by cheque, used to get entered in pass book ,  alongwith interest (tax free for rebate-deduction u/s 80  as per IT act).

 One member, from family, contributed /paid subscriptttion in 1997, cheque was cleared in favor of Sr.Post master,                  but  its credit was  NOT reflected in his ledger /pass book, he file his complaint / greivance in 1998,                                    post office did not move in enquiry .

Second member, from family, contributed /paid subscriptttion in 2003, cheque was cleared in favor of Sr.Post master,           but  its credit was NOT  reflected in her ledger /pass book, he file his complaint / greivance in 2004, post office                    did not move in enquiry ,

Third member, from family, contributed /paid subscriptttion in 2004, cheque was cleared in favor of Sr.Post master,              but  its credit was  NOT reflected in her ledge /pass book, he file his complaint / greivance in 2005, post office did not move in enquiry ,

 then there were common complaints made to suprintendent, post master general, Sr.Post master , continously, a enquiry commisson was set, in 2010 and 2012, there was correspondence from post office seeking sevearl documents from several PPF accaounts of those 3 and other  family members. to check whether that amount was ( as a error) tarnsferred to other PPF accounts of other family members, which was found  not so...

 so where that amount 0subscripttion to PPF accountsfor 3 members on 3 different years  was Parked ? by postal authorities ,  has not been investigated -traced by postal authorities , despite of repaeted request letters of thsoe members.

  Orginal PPF Challans-conterfoil,  and PPF passbook were examined by post offices, about genuineness, as greivances were NOT PROPERLY REDRESSED, by postal authorities ;

as there are DEBIT ENTRIES of amounts so transferred from those SB accounts of  diff.banks of thsoe family members , in the name o Sr.Post master.several  greivance / complaint letters were again exchanged and in 2012 onwards by  emails , for verifications in 2012,2015,2016

 Now post office has issued a letter stataing that closed those complaints , stating that LIMITATION ACT , as RECORDS of 1997,2003,2004 is not with post office.

 can this   matter be taken to CONSUMERS GREIVANCE FORUM  or civil disputes matter, or Dak Adalat

 

 

 dahaless@gmail.com

 



Learning

 3 Replies

G.L.N. Prasad (Retired employee.)     24 April 2016

The normal period for taking up complaints with District Forum is 2 years (limitation period).  It is not that simple to advise in the matter, as Advocate has to study the entire papers and find out a chance to revive with a competent Court / forum as the issue is barred by limitation.  Contact a dedicated and sincere Advocate to study the entire papers.

When the matter is not settled and corresondence is going on, it may not be treated as issue closed.  The actual maturity deposit of original account is also material.  There is one NCDRC decision of Vijaya Bank, with similar facts, where the Bank failed to credit amount received by the cashier into the account and misappropriated by him, and Bank's submission was not considered by NCDRC.  Kindly google with key words LIMITATION PERIOD NCDRC DECISION VIJAYA BANK, and try whether that decision holdsgood in your case.

Kumar Doab (FIN)     24 April 2016

You have posted that:

"a enquiry commisson was set, in 2010 and 2012, there was correspondence from post office seeking sevearl documents from several PPF accaounts of those 3 and other  family members."

"Now post office has issued a letter stataing that closed those complaints , stating that LIMITATION ACT , as RECORDS of 1997,2003,2004 is not with post office."

 

You may file the complaint within 2 years from the said letter in DCDRF.

For Dak Adalat refer to the corresponding rules.

 

Certainly an able counsel specializing in consumer matters can advise and give considered opinion after examining all docs and inputs on record.

G.L.N. Prasad (Retired employee.)     24 April 2016

When member has posted a query in the forum, he must make it a point to inform the outcome, so that similar members gain knowledge out of his experiene.  This is a sincere request to all members.


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