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CS Pooja (Company Secretary)     30 May 2009

Consumer protection

 

I got an annual membership from a gym for Rs. 10,000.

I was told, that before i join the gym, a medical fitness test will be conducted, after which i ll join the gym. And, a separate card will be issued to me.
I paid Rs. 5000 to book my membership when the gym had not started.
The forms that I filled for my membership clearly stated that the fees once paid will not be refunded.
Later, due to some reasons, it was not feasible for me to join the gym.
No medical tests done, no card was issued to me.
Can I claim the money back…as a consumer…as I never used the service…

 



Learning

 7 Replies

adv. rajeev ( rajoo ) (practicing advocate)     30 May 2009

I think you have not at all the paid full fees and you have not at all gone to the gym.  IN my opinion u r not a consumer, so you cannot file a complaint in consumer forum.

CS Pooja (Company Secretary)     30 May 2009

consumer" means any person who—

(i)    buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or
(ii)   hires or avails of any services for a consideration which has been paid or promised or partly paid and partly prom­ised, or under any system of deferred payment and includes any beneficiary of such services other than the person who 'hires or avails of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person but does not include a person who avails of such services for any commercial purposes;
 
 
Hence, even if I have partly paid the amount, I am still a consumer.....
But, I havent availed the service as yet...this is a question.
Experts....pl advice..

Manasi Save (Legal Practioner)     30 May 2009

beneficiary of service is essential ingredient for availing the consumer remedy.

CS Pooja (Company Secretary)     01 June 2009

Experts... pl advice..

Hemant Agarwal (ha21@rediffmail.com Mumbai : 9820174108)     03 June 2009

Money received by the Service Provider is SERVICE PROVIDED.

1. Receipt of payment (whether in part of full is immaterial), is a Contract to provide "service". The service provider has consented and agreed to accept  "part money" and the onus of discretion of paying "part money" is not on the consumer.


2. Whether the "service" has been availed of or not, is the prerogative / discretion of the Consumer and he may prefer to AVAIL OR NOT AVAIL of service that the consumer has paid for.


3.  The consumer has every right to ask back for refund of money, and refuse to avail of service, citing 100's of reasons,  like "loss of moral confidence in the service provider"  or  "delay in service" or ....

4. Consider this :  What happens When :
a) The consumer has paid in part/full to the service provider  (SP) (the conditions under the contract act is fulfilled)
b) The SP, cannot provide service, currently, since the SP is under construction.
c) After say 2 years, the SP abandons the project and is not able to provide service to the consumer (since the project was never completed)
d) the SP's Form says that "fees once paid will not be refunded"
e) The SP now WILL NEVER provide service, the Consumer will never get Service (for the money paid in part/full) and the SP's agreement states that  "fees once paid will not be refunded",  which is a "one sided conditional contract",  which is null and void.
f) Here the consumer is put to "wrongful loss" of  "not receiving service" and "not able to get money refund", and the SP getting  "wrongful gain".
f) What is the postion of the Consumer (as a service user),  if the Consumer has never availed any "service" due to "non-providing of service" by the SP.

Please comment and till then ....
Keep Smiling .... HemantAgarwal

2 Like

CS Pooja (Company Secretary)     04 June 2009

Thank- you, Mr. Hemant.

Your answers always have been very intelligent..

You are giving me a hope to go to Consumer Court.

May I request other members to advice too......


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