A.T.M. MACHINE FALIURE ??????????

The bank is obliged to redress the issues with 12 days vide circular https://www.rbi.org.in/scriptts/BS_ViewMasCirculardetails.aspx?Id=5139&Mode=0

(refer section 22.6)

The matter could be admirably resolved if an application is filed in the Banking Ombudsman

but there is a processess follow by the custmer .

Your relationship with the bank is governed through the contract signed at the time of opening of account which invariably carries the Force majuere clause as such any probable action by you is taken care.Secondly at the best you can go before the Consumer Forum seeking damages for deficiency of service but being a quasi judicial authority and provision of ombudsmen in Banking operations again any probable action by you is curtailed.Last but not least your only safe bet is to approach ombudsmen in this regard.

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Yes, there is a RBI circular dated 17 July 2009 ordering bank to pay Rs.100/- per day if the problem is not solved in 12 working days! But RBI has no norms, forms, reporting time for submission of failed transactions or any governing body. Only that 2 page paper is their every thing and it is up to banks to act as they wish. RBI has not done any audit under Payment & Settelment Act section 6 of any bank so far.

So even if we have a good rule it is useless if there is no mechanizum to enforce it.

Put RTI and get money from bank is the only solution with Public Sector Banks and you have no option than to suffer with Privete Sector Banks.

All facts stated are from the replies received from RBI through RTI Act 2005.