Demand the same through issuing notice under CP Act through Regd post and let them reject in writing.
To Manager
Axis Bank,
..............
Reg: NOTICE UNDER CP ACT
I, ............................s/o ........................aged..........years residing at..........................(full address) issue notice as a consumer. (herein referred as complainant.
1. The complainant is maintaining Savings Bank Account No...................with ......................Branch.
2. This complainant has learnt that the bank without providing such notice/directions received from competent authority has freezer the account without issuing the notice. The complainant is a victim and sufferer for no fault of his misconduct with the bank.
3. The complainant has called on bank several times and concerned officials refused to provide such a certified copy of notice and copy of bank norms/rules and regulations under which the account was frozen.
4. As a remedy has to be sought for drawing the amount during this COVID PANDEMIC PERIOD on an urgent basis, the certified copies of orders received from competent authority basing on which account was frozen and a copy of bank's own Manual/rules and regulations basing on which they can freeze the account.
5. As repeated visits/calls failed to get certified copies fo such notices, and it was told that they can not provide a copy of such public document, this notice demanding for providing the entire correspondence/document basing on which the account was frozen within a week, failing which the complainant has to seek such information/documents through the proper course and also for demanding compensation for harassment.
6. This notice is being issued under CP Act as the complainant is a consumer with demand for production of each and every document available with Bank within 7 working days from receipt of this notice, basing on which the account was frozen subjecting this consumer/complainant to harassment and inconvenience in the form of certified copies. Failure to provide this information may compel the complainant to seek remedy for such harassment from District Consumer Forum.
Place
Dated.............................................................................................................................................................................Complainant.