the guidelines issued by RBI,IBA are enclosed.
Some ofSubmit a representation to the BM of the bank under acknowledgment with seal and signature of the BM and demand reply in writing.Ask for the certified copy of the latest RBI guidelines and ask whether these are placed at bank's web site and if yes obtain the link. In case you feel that BM is not following bank policy you may approach Nodal Officer and CMD/Chairman of the bank., with a copy to IBA,BCSBI,RBI.
2. ACCESS TO BALANCE IN DEPOSIT ACCOUNTS
(A) Accounts with survivor/nominee clause
2.1 As you are aware, in the case of deposit accounts where the depositor had
utilized the nomination facility and made a valid nomination or where the account was
opened with the survivorship clause ("either or survivor", or "anyone or survivor", or
"former or survivor" or "latter or survivor"), the payment of the balance in the deposit
account to the survivor(s)/nominee of a deceased deposit account holder represents
a valid discharge of the bank's liability provided :
(a) the bank has exercised due care and caution in establishing the identity of
the survivor(s) / nominee and the fact of death of the account holder,
through appropriate documentary evidence;
(b) there is no order from the competent court restraining the bank from
making the payment from the account of the deceased; and
(c) it has been made clear to the survivor(s) / nominee that he would be
receiving the payment from the bank as a trustee of the legal heirs of the
deceased depositor, i.e., such payment to him shall not affect the right or claim which any person may have against the survivor(s) / nominee to
whom the payment is made.
2.2 It may be noted that since payment made to the survivor(s) / nominee, subject to
the foregoing conditions, would constitute a full discharge of the bank's liability,
insistence on production of legal representation is superfluous and unwarranted and
only serves to cause entirely avoidable inconvenience to the survivor(s) / nominee
and would, therefore, invite serious supervisory disapproval. In such case, therefore,
while making payment to the survivor(s) / nominee of the deceased depositor, the
banks are advised to desist from insisting on production of succession certificate,
letter of administration or probate, etc., or obtain any bond of indemnity or surety
from the survivor(s)/nominee, irrespective of the amount standing to the credit of
the deceased account holder.
And
20.1 Accounts with survivor/nominee clause
20.1.1. In the case of deposit accounts where the depositor had utilized the
nomination facility and made a valid nomination or where the account was
opened with the survivorship clause ("either or survivor", or "anyone or
survivor", or "former or survivor" or "latter or survivor"), the payment of the
balance in the deposit account to the survivor(s)/nominee of a deceased
deposit account holder represents a valid discharge of the bank's liability
provided :
(a) the bank has exercised due care and caution in establishing the
identity of the survivor(s) / nominee and the fact of death of the account
holder, through appropriate documentary evidence;
(b) there is no order from the competent court restraining the bank from
making the payment from the account of the deceased; and
(c) it has been made clear to the survivor(s) / nominee that he would
be receiving the payment from the bank as a trustee of the legal heirs of the
deceased depositor, i.e., such payment to him shall not affect the right or
claim which any person may have against the survivor(s) / nominee to whom
the payment is made.
20.1.2. It may be noted that since payment made to the survivor(s) / nominee,
subject to the foregoing conditions, would constitute a full discharge of the
bank's liability, insistence on production of legal representation is superfluous
and unwarranted and only serves to cause entirely avoidable inconvenience
to the survivor(s) / nominee and would, therefore, invite serious supervisory
disapproval. In such case, therefore, while making payment to the survivor(s)
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/ nominee of the deceased depositor, the banks should desist from insisting
on production of succession certificate, letter of administration or probate,
etc., or obtain any bond of indemnity or surety from the survivor(s)/nominee,
irrespective of the amount standing to the credit of the deceased account
holder.