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harish kumar   13 October 2016

Case against sony

Hi Last year in month of may I purchased Sony xperia c4. But this year just before two days from the expiry of warranty, I took it to the service centre bc of some issues. Service centre people kept it for 7 days and after 7 days they called me back and said I will get a replacement with xperia z5 upgraded mobile. From then I am not able to use it properly. Because of the problems in z5 mobile I hve to submit it number of times to the service centre. Last time when I submit it again they said they will give me a replacement set once again. But they give me a handset which is given back by some other customer because of some problems. Now on last Friday I submitted it again because of the problems in that mobile. Again they told me that they will now give me a fresh mobile. But today I got a call from them now they are saying that I will get a replacement but with some other used mobile. Plz guide me what I should do in this matter. I will be waiting for your reply.


Learning

 3 Replies


(Guest)
Go consumer court. Before. Give notice in writing to this effect.

harish kumar   13 October 2016

Plz suggest me where I should go. And what is the legal procedure??

Advocate Kappil Cchandna (Expert Bail & Criminal Defence Lawyer at Delhi Supreme Court of India)     14 October 2016

Sir, Send legal notice ..... Warm Regards Kapil Chandna Advocate 9899011450

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