Honourable Friends,
On 9th May I had booked two Tatkal Railway ticket (from Bangalore City to H Nizamuddin) which at the time of Booking was under waiting 5 & 6.
Train departure time was 8:20 PM (on 10th May). As ticket was under tatkal waiting I was not sure whether it will get confirmed or not, hence I opted to wait for chart preparation which was prepared at 6:55 PM (I was checking online) on 10th May.
On chart preparation my tickets got confirmed, but due to delay in chart preparation I was left with 1 hour 15 minutes to reach Bangalore Railway station and Board the train. I quickly took a taxi and started for Railway station, but as this time is peak traffic time, I reached outside station at 8:20 PM and was not able to board train.
This all happened due to delay in chart preparation (was prepared only 1 hour 20 minutes before train departure time).
Now as ticket was booked under tatkal quota, as per rules I will not get any refund.
(On same train again I booked tatkal for next day with waiting as 3 & 4, which did not got confirmed, interestingly that day chart was prepared at 6: 20 PM that is 2 hours before train departure time, aginan I was not able to board train as ticket was not confirmed and as after chart preparation it was under waiting I got refund also for that)
After that I was not having any other option but to book air tickets (as 2 days were already wasted) I spent Rs. 33,524/- in air tickets.
Query: As all this chaos happened due to delay in chart preparation (I have to flush additional 35 to 40000 Rs) can I file a consumer case against Indian Railways if yes what is the process, if there is is any other way to proceed with please let me know.
Thank you.
Hari