Consumer Court or Civil Suit

Are you going to take action 'for service provided'?... when the service was provided then what for is your action? :)

Ok.. i will try to answer your doubts... which one is faster? Consumer forum is faster.   Effectivenes : Both are equally effective.  Either at Consumer Forum or in a Civil court you can only claim compensation for loss or damages suffered by you But cannot impose what ever you wanted to on INDIA POST through these courts.  If you have any such suggestions to INDIA POST.. write to Post Master General he may consider if yours is worthy enough.

Dear Manoj,

I think filing your case with Consumer Fourm ( court ) will be easier, faster and economical. If you have time and confident to argue before learned judges, you can represent your case. Once you decide to go ahead with consumer fourm. let me know by mail to <help-line1@hotmail.com> phone 022 6671 3838, I might be having some judgements copies in my library for similar case.

All the best.

Hi,

Thanks for the suggestion. So I will go for the Consumer Forum then. My case is: I have sent 2 consignments through Speed Post. Both are to the same addressee. One had been delivered completely damaged through the expected route. Other one is still not delivered; it is already 8 days by now. When i called the customer care they are not able to provide me answer for the where about of the consignment. As per their Grievance guidance I have submitted a complaint with the Post Master of the booking post office where I got  to know that I will get a reply in 15 days which is unacceptable for me when the issue is related to a premium service like Speed Post which commit to deliver in 2/3 days to the destination by taking considerable amount for the service. So should I wait for the reply or go ahead with registering a case with district consumer forum.

Also if you have any colleague here in Bangalore to whom I can approach for this will be more helpful.

Regards,

Manoj

This is a clear case for consumer Court. You should approach consumer court for your grievance. As said earlier, the consumer court has speedy trials so it would be better for you to go there. further I would like to add here that since you have filed complaint before the Post Master, i would suggest you to wait until the decision comes out because if you go to file the complaint, the court on the first date of hearing would consider and straight away ask about the resuld of the POst master query. Obviously, 15 days time is not justifed, there must be some authority superior to that of Post Master, you should approach him for speedy reply of your complaint. In case of failure of proper reply, you can approach the consumer court with the reply of the Post Master, you will be awarded compensation also for the loss you incurred during the process and the loss of your time will also be compensated.

The Post Offices book the speed post and the Head Post Office/GPO has office of Speed Post centre,

where the senior officer e.g  Area Manager is available.

You can lodge complaint with Post master and Area Manager and you can escalate to Top Most authority in the town, but do remember to obtain acknowledgment.

you should have packed the consignment properly to protect from damage.

You shouuld have the proof/evidence that it was supplied in damage condition.

For your business interest ask your future clients to record the damage/pilferage on POD, or reject due to reasons.........as it may be.

Declare proper value of the stocks and if possible attatch bill...

You can go for online complaint at

www.indiapost.gov.in

and study the page : guidelines for complaints.

yes i also agree with the members and you can file a complaint to consumer for the deficiency in the services and it is also faster for decision