Documents

Apply for the succession certificate for the amount with Post Office, they have to pay what belongs to you as heirs of decesed.

she can prove her identity by submitting ID proof say Aadhar card, Pan card, voter ID etc. Since a valid noimination exists the PM cannot refuse to make the payment. She can complain to PMG.

sir,

mother expired in 2016. problem is payment to nominees as address on death certificate is of city B ( after my father retired from govt service mother and kids settled in father homestation ), and address on pass book is of city A ( her born place, native etc ). depoist is held now in city A

sir, mother expired in 2016. problem is payment to nominees as address on death certificate is of city B ( after my father retired from govt service mother and kids settled in father homestation ), and address on pass book is of city A ( her born place, native etc ). depoist is held now in city A   in same district nd same state