I had bought an O general airconditioner online from flipkart on the 10th August 2018. T 2018he warranty details clearly mentions that the warranty will be covered by the brand.
I went ahead booked the product online as all the terms and condition was geniune with the brand warranty covered.
12th August 2018 the product was delivered and i again contacted Flipkart confirming the warranty coverage and they confirmed on the 15th August that the brand warranty is applicable. With their written evidence i went ahead and got the air conditioner installed the same day evening.
For claiming warranty i called the Brand's customer care number and ask them cover the warranty against the serial number of the product in the invoice.
The customer care confirmed that PRODUCTS BOUGHT FROM ECOMMERCE SITES ARE NOT WARRANTY COVERED.
I called the flipkart customer service team , sent email multiple time and finally this morning i got an email saying that the product will be covered against seller's warranty not manufacturer's warranty.
I really doubt that the product sold by flipkart is genuine.
I request forum to help me as to what is the rights of consumers against the U turn done by the Flipkart ?
