One of my friend having a credit card of one of the reputed bank of the country, has raised complaint in cyber crime cell for fradulent use of her credit card. The unknown has used her card for online recharges and some bill payments total amounting to Rs. 15000. She has also informed about this to reputed Bank. But now they are raising their hands and getting themselves released from responsibility and liability messaging text on her mobile no that payment is made through 3d secure payment gateway etc. What is the remedy for her? Kindly advise.
