Negliance from Authorised TATA Motors Service Center

You file a petition against TATA motors and your own insurance company for compensation of damages.  The court will approtion the burden to share between them depending on the facts you mention.

Thankyou sir for the reply.

We have planned a legal notice to TATA motors with CC to M/s George Automobiles, Authorised TATA Service Center.

Sir, I need consultation on the following as well.

1. The police complaint was registered on 06.12.2009, but the local police station hasnot provided us the FIR copy nor carried out the Punchnama till date. Thrice we have being to the station, but they are restrating themselves by telling the concern officer on leave.

Actually, the incident has happened near the Authorised service center & the owner is completely pally with the local police stn. He himself has commented that he services all the personal & official vehicle of the station free of cost.

2. The Insurance company surveyor is also not responding to our calls. We have registered the claim on the day of accident itself ie. on 06.12.09. The Surveyor Mr. Hardip Mawana has an day to day dealing with Authorised service center. We have registered a complaint with Insurance company on dealing the case. They also informed us ideally it is good to complete the claim procedure within a  weeks time.

Please guide on the point no.1, 2 & my further course of action to be.

If the police are not responding at station level file a complaint before higher authority preferably superintendent of police.  As far as insurance is concerned give them a confirmatory telegram immediately mentioning your previous information and non-compliance of procedure on their part.  Keep copies with you.

U have a fast and cost effective solution at Consumer Forum.