Net-banking

@Querist,

You have no legal remedy in given circumstances. See the T & C of your bank. The only remedy,i see in your case,is to tell the bank about the whole incidents and they will tell you who to contact to get the remedy if possible.

Point to be noted- Unilateral mistake is not an excuse to avoid the contract.

Note-This reply should be taken as per the declaration given in my profile page.

Thanks,

Regards,

FOR TRANSFERRING MONEY FROM YOUR ACCOUNT TO THE ACCOUNT OF ANOTHER INDIVIDUAL YOU MUST HAVE DONE IT AS A NEFT TRANSFER OR AN ORDINARY TRANSFER . FOR NEFT TRANSFERS YOU CAN TRANSFER EVEN SMALL AMOUNTS TO OTHER BANK ACCOUNT OF THAT INDIVIDUAL . IF IT IS ORDINARY TRANSFER THEN YOU CAN TRANSFER TO THE SAME BANK BUT DIFFERENT BRANCH OF THAT BANK IN WHICH THE INDIVIDUAL HOLDS THE ACCOUNT . FOR THIS THERE IS A MINIMUM AMOUNT TO BE TRANSFERED .BUT THE FIRST THING YOU MUST HAVE DONE IS TO ADD THAT PERSONS ACCOUNT WHATEVER CASE IT MAY BE " AS A BENEFICIARY IN YOUR ACCOUNT ". FOR ADDING AS A BENEFICIARY THEIR IS LOT OF PROCEDURES AND YOU WILL RECEIVE A CONFIRMATION CODE FROM THE BANK'S MAIN SERVER AND YOU MUST ENTER THAT CODE AND THEN ONLY THAT INDIVIDUAL'S ACCOUNT WILL BE ADDED AS A BENEFICIARY IN YOUR ACCOUNT . FOR SENDING MONEY TO THAT PERSON YOU MUST HAVE DONE LOT OF PROCEDURES AND THE FINAL CONFIRMATION CODE YOU WOULD HAVE RECEIVED FROM THE MAIN SERVER TO YOUR REGISTERED MOBILE NUMBER [ WITH YOUR ACCOUNT IN YOUR BRANCH ] AND THEN YOU HAVE TO ENTER YOUR TRANSACTION PASSWORD TWICE AND THEN ONLY THE AMOUNT WILL BE TRANSFERRED .HOW DID YOU ADD THE ACCOUNT OF AN UNKNOWN PERSON AS A BENEFICIARY TO YOUR ACCOUNT ? HAVING DONE ALL THIS, NOW YOU CANNOT BLAME THE BANK FOR YOUR MISTAKE .MOREOVER NET BANKING TRANSFERS ARE " NOT MANUAL TRANSFERS " BY THOSE TWO BANKS BUT THEY ARE DONE BY THE BANK'S SERVERS AND FOR THAT YOU ARE GIVING INSTRUCTIONS TO THE SERVER OF YOUR BANK TO DO THAT . YOU HAD NO OTHER GO BUT TO GO TO THAT UNKNOWN PERSON AND ASK FOR ATLEAST A PART OF YOUR MONEY .HE CAN SAY THAT YOU HAVE PAID IT FOR SOME SERVICE RENDERED BY HIM EITHER DIRECTLY OR THROUGH SOME OTHER PERSON .- JOSEPH WILFRED - 15/01/2013 AT 19.12 HRS. 

Thanks Mr. Joseph Wilfred, I am not completing to any banks but as you advised I tried to contact the beneficiary through mail to get his contact number but because of my fate he is not responded also. I done mistake of punching the one numeric number of whom I want to transfer instead of 3 I punched 0 and due to urgency I assumed done so that was my big mistake. Can anybody get me the details of beneficiary rather than bank because due to their security reason they will not provide me.

B. Regards, Mohankumar

YOU ARE NOT AN UNEDUCATED PERSON OR A LESS QUALIFIED PERSON . YOU ARE AN AUDITOR . YOU KNOW THE COMPLETE DETAILS REGARDING NAME, ACCOUNT NUMBER , BRANCH OF THE BANK TO WHICH YOU HAVE TRANSFERRED THE AMOUNT . NOW EVERYTHING IS CENTRALISED BANKING SYSTEM . DETAILS OF BENEFICIARY YOU CAN GET THROUGH THE RIGHT TO INFORMATION ACT 2005 AS AMENDED UPTO DATE .FOR THAT YOU SHOULD NOT WRITE TO THE BRANCH CONCERNED . YOU MUST FIND OUT FROM THE WEBSITE WHO IS THE PUBLIC INFORMATION OFFICER OF THE BANK IN WHICH THAT BRANCH IS LOCATED . FOR NATIONALIZED BANKS THE REGIONAL MANAGER OF THE BANK IN WHICH THAT BRANCH IS LOCATED WILL BE THE PUBLIC INFORMATION OFFICER . YOU WRITE TO HIM FOR THE INFORMATION REQUIRED WITH THE PRESCRIBED FEE OF RS. 10/- BY BANKERS CHEQUE ONLY . YOU ARE HAVING THE DETAILS OF ACCOUNT NUMBER , NAME OF THE ACCOUNT HOLDER , THE BRANCH AND THE BANK . SO RTI WILL NOT WORK OUT . IF YOU HAVE SOME CLOSE FRIENDS IN ANY OTHER BRANCH OF THE BANK OR IN THE REGIONAL OFFICE OF THAT BANK THEN THEY CAN PUT THEIR PASSWORD AND OPEN THE ACCOUNT AND GIVE YOU THE ADDRESS OF THE CUSTOMER . INSTEAD YOU TRY TO GET THE INFORMATION THROUGH RIGHT TO INFORMATION ACT GIVING THE DETAILS OF THE AMOUNT TRANSFERRED , NAME OF THE ACCOUNT HOLDER, ACCOUNT NUMBER , BRANCH AND THE DATE THE AMOUNT WAS TRANSFERRED TO HIS ACCOUNT . YOU ASK HIM TO PROVIDE THE ADDRESS OF THE ACCOUNT HOLDER . THIS DOES NOT COME UNDER ANY SECTION OF THE ACT UNDER WHICH THE SAME SHOULD NOT BE REVEALED . BUT YOU SHOULD NOT ASK FOR ANY DETAILS ABOUT THE ACTIVITY OF THAT ACCOUNT . BECAUSE THAT COMES UNDER BANK'S SECRECY CLAUSE . YOU DON'T REVEAL THAT YOU HAVE DONE IT BY MISTAKE . REASON IS NOT NECESSARY UNDER RTI ACT . SEND THE LETTER BY SPEED POST WITH PROOF OF DELIVERY . YOU TRACK THE DELIVERY STATUS FROM THE NUMBER PROVIDED IN THE RECEIPT. TAKE A PRINT OUT OF THAT . BECAUSE SOME PRIVATE BANKS HOLD THE PROOF OF DELIVERY CARD ON THE PRETEXT THAT THEY WOULD GIVE IT THE NEXT DAY AS THEY ARE BUSY . THE POSTMAN CANNOT REMEMBER HOW MANY CARDS THE BANK HAD TO GIVE .PROOF OF DELIVERY IS IMPORTANT FOR APPEAL .-JOSEPH WILFRED - 15/01/2013 AT 20.54 HRS 

Once again thanks sir. Now I understand the not providing the details from bank. But as you said, 'I have all details of beneficiary' is not correct. See I have my friend's account number and his name by which I typed the wrong account number but name was correct i.e. my friend's name. So here the name of account holder might be different then what I was typed in netbanking fund transferred. Hence I can't able to identify the account holder name and full address of the bank. I have only his account number and bank's IFSC code. So on this can RTI will help me out?

Thanks with regards,

Mohankumar

THE BANK'S SERVER WILL TELL YOU ONLY IF THE IFSC CODE ENTERED IS INCORRECT . NAME AND ACCOUNT NUMBER , YOU MUST BE CAREFUL. UNFORTUNATELY YOU HAVE TYPED THE WRONG ACCOUNT NUMBER OF YOUR FRIEND WHILE ADDING HIM AS A BENEFICIARY IN YOUR ACCOUNT .NAME OF THE BRANCH YOU CAN FIND OUT FROM THE WEB BY TYPING IN GOOGLE - PROVIDE THE ADDRESS OF THE BANK FOR WHICH THE IFSC CODE IS XXXXX . YOU WILL GET THE FULL DETAILS OF THE BANK AND BRANCH WITH ADDRESS WORKING HOURS HOLIDAYS ETC. IF YOU DON'T MIND YOU SEND ME THE IFSC CODE OF THE BRANCH AND I WILL SEND YOU THE FULL DETAILS OF THE BRANCH AND BANK. IN THIS MATTER YOU HAD NO OTHER REMEDY EXCEPT INVOKING THE RIGHT TO INFORMATION ACT TO GET THE DETAILS OF THE ACCOUNT HOLDER . - JOSEPH WILFRED - 16/01/2013 AT 00.00 HRS

Dear Mr. Joseph,

So kind of you, I have made fund transfer to ICICI Bank which has IFSC code-ICICI0001204 and the account number I mentioned was 120401075011 and the name of the person I mentioned was "JIGAR B. PANCHAL'(which was wrong name). And this was done on 1st Jan' 2013 and from that day I am following up with both banks but no remidees,

And for your information I am enclosing the bank letter from SCB which was rejected to help me.

And if you dont mind you can help me out to get the details by putting RTI on my behalf due to presently I am not in country. So whatever fees you will charge will make the payment by netbanking again. (This time I will be more careful)

B. Regards,

Mohankumar

I HAVE NOT RECEIVED THE STANDARD CHARTERED BANK LETTER AS ATTACHMENT WITH YOUR REPLY . I DON'T RECEIVE ANY PAYMENT FOR ANY SERVICE RENDERED BY ME TO ANYBODY . AGAIN YOU RE MENTIONING NET BANKING . GOD HAD GIVEN ME KNOWLEDGE ONLY FREE OF COST . HE DID NOT CHARGE ANYTHING FROM US . SO I SHOULD NOT CHARGE FOR ANY SERVICE RENDERED BY ME . YOU PLEASE FORWARD THAT LETTER TO ME . I NEED THE STATE IN WHICH THE BANK IS LOCATED AND THE DISTRICT ALSO TO FIND OUT THE ADDRESS . I CANNOT KEEP SEARCHING EACH AND EVERY STATE AND EVERY DISTRICT IN THAT STATE . I WANT TO KNOW WHETHER YOUR FRIEND IS STAYING IN THAT STATE AND THAT DISTRICT. FOR ADDING YOUR FRIENDS NAME AS A BENEFICIARY TO YOUR ACCOUNT YOU MUST ENTER THE NAME OF THE BRANCH , BANK , ACCOUNT NUMBER AND THEN ONLY THE IFSC CODE OF THAT BRANCH AND AFTER THAT ONLY YOU WILL RECEIVE CONFIRMATION CODE FROM THE SERVER . IF THE BANK , BRANCH AND THE IFSC CODE ARE ENTERED WRONGLY , YOU WILL NOT RECEIVE CONFIRMATION CODE FROM THE SERVER AND YOU CANNOT ADD YOUR FRIEND AS A BENEFICIARY TO YOUR ACCOUNT . IF YOU CANNOT ADD YOUR FRIEND AS A BENEFICIARY THEN YOU CANNOT TRANSFER ANY AMOUNT TO YOUR FRIEND .IF THERE IS ANYTHING HIDDEN IN THIS MATTER PLEASE LEAVE ME . I WAS THE GENERAL SECRETARY OF THE WORKMEN UNION BASED IN MADRAS .  THIS WAS DURING OUR LATE PRIME MINISTER INDIRA GANDHI PERIOD AND CONTINUED TILL MY VRS. IN ADDITION I WAS ALSO ONE OF THE NATIONAL EXECUTIVE MEMBER OF THE FEDERATION FOR 28 NATIONALISED BANKS ON ALL INDIA BASIS .IN ADDITION I WAS ALSO THE TREASURER OF THE FEDERATION AT TAMIL NADU LEVEL FOR 28 NATIONALIZED BANKS .IN THE NEXT ELECTION I CHANGED OVER AS VICE PRESIDENT OF THE WORKMEN UNION AND ALL THESE CONTINUED TILL MY VRS . NOW I AM THE ASSISTANT GENERAL SECRETARY CUM ALL INDIA CORRESPOINDENT OF TAMIL MEDIA AND JOURNALISTS'WELFARE ASSOCIATION . YOU PLEASE FORWARD ME THAT LETTER RECEIVED FROM THE BANK . PLEASE DON'T TALK OF ANY MONEY MATTER IN FUTURE . I AM DOING THIS ONLY AS A SERVICE.- JOSEPH WILFRED - 16/01/2013 AT 01.38 HRS.

Sorry sir, I didn't hurt you by asking fees. I tried to attach the letter from Bank, but through this site it seems it will not acccept the attahement.

Once again I will enlose the same. I want to inform you that through Standard Chartered Bank netbanking site there will be no branch name will ask during registring new beneficiery only account number and person name. and automatially it will pickup the IFSC ode which I was given you in my earlier mail

Please provide me your mail id to attach the letter if you dont mind..I am trying again enclosing the same for your ref.

B. Regards,

Mohankumar

NORMALLY THE BANK WILL ASK FOR THE BANK , BRANCH NAME AND IFSC CODE WHICH WE HAVE TO FIND OUT AND ENTER AND REGISTER AS A BENEFICIARY TO OUR ACCOUNT WITH OTHER DETAILS LIKE NAME OF THE ACCOUNT HOLDER AND TYPE OF ACCOUNT . BUT THE SERVER IS CONCERNED ONLY ABOUT THE BANK , BRANCH AND THE IFSC CODE ONLY . IF THAT IS WRONGLY ENTERED THEN YOU CANNOT INCLUDE HIM AS A BENEFICIARY TO YOUR ACCOUNT . NOT ONLY THAT IF FOR THE SECOND TIME YOU WANT TO INCLUDE HIM AS A BENEFICIARY WITH ALL CORRECT DETAILS , THE SERVER WILL NOT ACCEPT IT AND YOU WILL BE TOLD THAT THE BENEFICIARY ALREADY EXISTS . THEN YOU MUST KNOW HOW TO DELETE THE BENEFICIARY WHICH YOU HAVE ADDED WITH WRONG DETAILS AND AFTER SOMETIME YOU MUST INCLUDE HIM WITH ALL THE CORRECT DETAILS . YOU WILL BE GIVEN ONLY 4 CHANCES AT A TIME . AFTER THAT YOUR ACCOUNT WILL BE LOCKED AND YOU WILL BE ASKED TO CONTACT THE BRANCH . YOU HAVE TO SEND MAIL TO THE BANK ONLY THROUGH THE MAIL REGISTERED WITH THE BANK ACCOUNT . THEY WILL ASK YOUR PAN NUMBER ,DATE OF BIRTH , LOG IN I .D . AND ACCOUNT NUMBER WHICH YOU HAVE TO SEND THROUGH THE REGISTERED MAIL I .D . IT WILL BE ADDED TO YOUR NET BANKING ACCOUNT AND YOU WILL RECEIVE A CONFIRMATION TO THAT EFFECT FROM THE CONCERNED BRANCH . THEN YOU YOURSELF CAN UNLOCK YOUR NET BANKING ACCOUNT BY FOLLOWING THE INSTRUCTIONS GIVEN BY THE SERVER .WHY I AM TELLING ALL THESE IS YOU SHOULD NOT LAND IN TROUBLE IN FUTURE .

NOW I GOT YOUR LETTER YOU HAVE RECEIVED FROM YOUR BRANCH . YOUR BANK HAD WRONGLY MENTIONED THAT " YOU LIAISE WITH ICICI BANK FOR REVERSAL OF THE SAID TRANSACTION " .ICICI BANK CANNOT REVERSE THAT TRANSACTION BECAUSE YOU ARE AN UNKNOWN PERSON TO THE BANK AND EVEN IF YOU ARE A KNOWN PERSON TO ICICI , THE TRANSACTION WAS INITIATED THROUGH SOME OTHER BANK AND BRANCH AND THEY HAD NO AUTHORITY TO REVERSE IT . ONLY IF THE ACCOUNT HOLDER GIVES INSTRUCTIONS TO THE BANK TO RETRANSFER THAT AMOUNT FROM WHERE IT CAME . NORMALLY THE ACCOUNT HOLDER SHOULD NOT USE THAT MONEY BECAUSE HE IS UNAWARE OF THE FACT FROM WHERE IT CAME . ON A LATER DATE IF YOU FIND OUT THE ACCOUNT HOLDER AND THEN LODGE A COMPLAINT THAT HE DEMANDED THAT AMOUNT FOR SOME FAVOR TO BE DONE TO YOU , THEN HE WILL BE IN DOCKS. 

SINCE YOUR ACCOUNT IS IN INDIA YOU HAD NO OTHER GO BUT TO INVOKE THE RIGHT TO INFORMATION ACT ON STANDARD CHARTERED BANK , PUBLIC INFORMATION OFFICER WHO IS INCHARGE FOR BOMBAY . MOSTLY FOREIGN BANKS WILL HAVE THE PUBLIC INFORMATION OFFICER STATIONED AT THEIR MAIN OFFICE IN INDIA .AS FAR AS STANDARD CHARTERED BANK IS CONCERNED THEIR MAIN OFFICE IS IN BANGALORE .YOUR BANK HAS GIVEN THE TRANSACTION REFERENCE NUMBER IN THEIR LETTER .THIS WILL BE DISPLAYED ON THE SCREEN WHEN YOUR NET BANKING TRANSACTION WAS SUCCESSFUL . WE CANNOT SAVE IT BUT WE CAN TAKE PRINTOUT. RTI ACT ONLY YOU SHOULD WRITE TO THE BANK . OTHERS CANNOT DO THAT .I HAVE MENTIONED LOT OF MATTERS IN THE PUBLIC FORUM WHICH EVERYBODY CAN READ . I DON'T MIND IF LAWYERS AND OTHER PUBLIC READ IT AND KNOW THE FACTS .BUT THE BANKS AND THE PERSON CONCERNED SHOULD NOT KNOW ALL THESE THINGS . SO IF THE LAWYERS FORUM PERMITS YOU TO COMMUNICATE WITH ME DIRECTLY THROUGH EMAIL , I CAN LET YOU KNOW THE FUTURE COURSE OF ACTION . MY EMAIL I . D. IS- josephwilfred1a0b7c9d0e0f2gags@gmail.com AND MY MOBILE NUMBER IS 91766 01550. THIS IS REGISTERED WITH THE LAWYERS CLUB FORUM AND ALSO WITH TIMES OF INDIA .YOU CAN VIEW MY COMMENTS FOR SEVERAL MATTERS IN TIMES OF INDIA WHICH HAD BEEN BEEN PUBLISHED .- JOSEPH WILFRED - 16/01/2013 AT 18.28 HRS

Dear Mr. Joseph Wilfred,

Thank you very much for providing me your mail id, in which I sent mail for further instruction from your end. So kindly go through it and revert me for the same.

B. Regards,

Mohankumar

Do you know the undertaking you gave to your bank for doing net banking business? Bank is not responsible and you would not get back your money.

MR. MOHAN KUMAR , YOU HAVE RECEIVED BACK YOUR 23,400/- TRANSFERRED TO SOME OTHER ACCOUNT FROM YOUR STANDARD CHARTWRED BANK ACCOUNT AT FORT BRANCH BOMBAY .THAT MONEY YOU TRANSFERRED TO ICICI BANK , POONAM NAGAR BRANCH , BOMBAY HAD ALREADY BEEN REFUNDED . YOU YOURSELF HAD ADMITTED THIS IN YOUR  EMAI. I HAVE ALSO FORWARDED THE MAIL I RECEIVED FROM ICICI BANK TO MY MAIL I.D.REGARDING THE TRANSFER MADE FROM STANDARD CHARTERED BANK TO ICICI BANK , POONAM NAGAR BRANCH ,BOMBAY . WHY ARE YOU RAISING IT AGAIN . IS THERE  ANYTHING FISHY IN THAT MATTER . I HAVE NOT CHARGED FROM YOU ANY FEES FOR THIS HELP RENDERED BY ME . THEN WHY ARE YOU RAISING IT AGAIN . IN SUCH A CASE I MAY HAVE TO ATTACH THE CORRESPONDENCE BETWEEN ME AND ICICI BANK . -JOSEPH WILFRED - 27/01/2013 AT 22.09 HRS. 

THAT UNDERTAKING IS FOR TRANSPARENT TRANSACTIONS ONLY . THAT BANK HAD TO FOLLOW THE RULES AND REGULATIONS OF RESERVE BANK OF INDIA . THAT RULES ARE CONTAINED IN BANKING CODES AND STANDARDS BOARD OF INDIA GUIDELINES ( BCSBI CODE ) . NO BANK CAN PUT THEIR OWN CUSTOMERS IN DARK WHERE THEY ARE TRANSFERRING THE MONEY . THE RECEIPT DISPLAYED ON THE SCREEN AFTER THE TRANSACTION IS OVER WILL CONTAIN ALL THE DETAILS . ALSO THE BANK SHOULD ADD AS BENEFICIARY TO ANY OF THE CUSTONERS ACCOUNT ONLY ON THE BASIS OF THE  BENEFICIARY'S DETAILS PROVIDED BY THE CUSTONER . ANYTHING MORE YOU WRITE TO ME . I WILL CLARIFY . -JOSEPH WILFRED - 27/01/2013 22.21 HRS