ONE OF MY CUSTOMER HAD TAKEN ULIP PLAN FROM MAX NEW YORK AND HE WANT TO CHANGE PREMIUM PAYMENT FREQUENCY MODE FROM ANNUAL TO MONTHLY MODE BUT MNYL IS SAYING THAT FOR THAT PARTICULAR PRODUCT ONLY ANNUAL AND SEMI ANNUAL MODE IS AVAILABLE HENCE THEY ARE NOT ABLE CONVERT PREMIUM PAYMENT FREQUENCY MODE FROM ANNUAL MODE.
ANNUAL PREMIUM IS OF RS 12000/- AND TWO IS PREMIUM IS ALREADY PAID UP THIS IS THIRD PREMIUM.
EVEN MY CUSTOMER HAS TOLD MNYL THAT IF THEY ARE NOT ABLE TO CONVERT FREQUENCY THEN HE NOT MAKE FURTHER PREMIUM AND APPROACH INSURANCE OMBUDSMAN, BUT STILL INSURANCE COMPANY ARE NOT READY TO DO SO.
PLEASE SUGGEST WHAT SHOULD HE CAN ABLE TO DO FURTHER IF POSSIBLE THEN PLEASE PROVIDE REGULATION REGARDING PAYMENT OF FREQUENCY
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