Dear Mr Jose and Mr Ram Sharma
In my reading and understanding of FIRs, FIRs are governed under section 154 Cr. P. C. The same is reproduced below for sake of disucssion.
So, if the above online web applications are used by the complainant to submit information about a cognizable offence, then in my reading it appears that police has a duty to take cognizance of the report.
So, as long as the complainant "signs" it ( email signature is also a signature ), the report has to be treated as a FIR.
Take - File the online complaint. Online system produces instant complaint number. Take the online report to Police Station to obtain official report. If Police Stn doesnt take action, escalate to SP with copy of the online as well as official copy.
Source: https://www.vakilno1.com/bareacts/CrPc/s154.htm
The Code of Criminal Procedure, 1973 (CrPc)
154. Information in cognizable cases.
(1) Every information relating to the commission of a cognizable offence, if given orally to an officer in charge of a police station, shall be reduced to writing by him or under his direction, and be read over to the informant; and every such information, whether given in writing or reduced to writing as aforesaid, shall be signed by the person giving it, and the substance thereof shall be entered in a book to be kept by such officer in such form as the State Government may prescribe in this behalf.
(2) A copy of the information as recorded under sub-section (1) shall be given forthwith, free of cost, to the informant.
(3) Any person, aggrieved by a refusal on the part of an officer in charge of a police station to record the information referred to in sub-section (1) may send the substance of such information, in writing and by post, to the Superintendent of Police concerned who, if satisfied that such information discloses the commission of a cognizable offence, shall either investigate the case himself or direct an investigation to be made by any police officer Subordinate to him, in the manner provided by this Code, and such officer shall have all the powers of an officer in charge of the police station in relation to that offence.
Readers: Do not take any action based on my post. I am not a lawyer nor legal or para legal proffessional. Consult a lawyer if you have questions.