OYO ROOMS AND GO IBIBO hotel booking agents

Mr. Kirti Kabra has already posted from prespective of civil courts..

You can benefit from it.

A complaint shall be instituted in a Consumer Forum within the local limits of whose jurisdiction the opposite party resides or carries on business or has a branch office or personally works for gain, or where the cause of action, wholly or in part, arises.

To ascertaine jurisdiction of the consumer court look into following;

Pecuniary jurisdiction-on the basis of value or services, compensation claimed,

Consumer Forum within the local limits of whose jurisdiction the opposite party resides or carries on business or has a branch office or personally works for gain, or where the cause of action, wholly or in part, arises.

GO thru ; Consumer Court FAQ's - Consumer Forum

Published by the Govt..

Also go thru;

National Consumer Disputes Redressal

Spicejet Ltd. vs Ranju Aery on 7 February, 2017

14.    In so far as the issue of territorial jurisdiction is concerned, the State Commission have aptly brought out in the impugned order that part of the cause of action arose at Chandigarh, because with booking of the travel tickets on the internet, the acceptance of the contract was received by the complainant through internet at his place of business/residence.  We have no reasons to differ with the view taken by the State Commission that the State Commission at Chandigarh had the territorial jurisdiction to handle the complaint.

GO thru the same matter as decided by DCDRF, State Commission also..

The above judgment by NCDRC is upheld by Supreme Court;

Diary Number                15120-2017                    ROP

Case Number                 SLP(C) No.-025206 - 2017             04-08-2017

CORAM : HON'BLE MR. JUSTICE ADARSH KUMAR GOEL HON'BLE MR. JUSTICE S. ABDUL NAZEER;

We do not find any ground to interfere with the impugned order. The special leave petition is, accordingly, dismissed. Pending application(s), if any, shall also stand disposed of.

There are many threads on similar query at LCI that you can search thru SEARCH option e.g;

Home/ Forum/ Civil Law

Consumer court jurisdiction

 

You may take help of elders of your family, competent and experienced well wishers, seasoned PIP’s, helpgroups, community leaders, seasoned employee’s/trade union leaders, consumer groups, NGO’s  and approach  a very able LOCAL counsel of unshakable repute and integrity specializing in concerned field of law e.g; Consumer/Civil matters as in your case, and well versed with LOCAL applicable rules, precedence, latest judgments, IBR, etc …. and worth his/her salt, and your counsel can advise you after examining all docs, evidences on record ..e.g; the evidences that you have,  etc  

There are such very able counsels at each location.

Check for such counsels at LOCAL Consumer/civil courts, HC, SC…

Plz forward the url for the order from the Website of Supreme Court of India. Urgently required. Thanks in anticipation.