Personal loan and credit card

 Look into the attachments.

Prepare a list all telephone calls received at your end with phone number date, time . Record each call received now onwards and ask the calling person's name, designation, department, name of company (if it is citibank, or collection agency, or recovery agency) address with pin code, official phone number with STD code (if the person is calling from mobile/unidentifiable number) official email id, fax number and RBI registration number if it is a recovery agency. During each call tell them ( while you are recording) that as per full and final payment communication you have paid and now if the company wants any more payment company should supply you a letter under original seal and signature by hand of competent employee along with his/her full name, designation, department, location.

If they are using any coercion (e.g name recorded in defaulters list) threatening, in a abusive rude manner it shall get recorded. Lodge a complaint with local o/o Police Commissioners/SP under acknowledgment, in person, by letter, email and obtain complaint number and mention name and address of all people including MD/CEO, Principle Nodal officer/Grievances Manager Anjana Makkar. If they are coming to your place them hand them over to police.

Meet Local BM of Citibank and obtain the address of local grievance/Customer Service manager/Collection Head/BM of Citibank and make them a party. It shall be better if you can take some influential/reputed people with you and announce to the bank that you shall advice people known to you to close their a/c with Citibank and approach the local media as well.

As per RBI guidelines you can obtain copy of your credit report from the bank by making a payment ( each bank can fix amount but not exceeding Rs. 50/-) of fee fixed by bank. You may submit a letter to the bank with cheque of Rs.50/ only and demand your credit report by redg/speed post within 7 days along with copy of communication of bank ( by email/letter whatsoever) to credit rating agency ( CIBIL, Master Card International Negative List , Experian , Equifax ,etc).

Call Anjana Makkar whose toll free number is given on CC bill and web site and send a follow up email in a terse language, and demand that bank should remove your name from defaulters list from all credit rating agencies and confirm so in writing, supply you FNF payment /NOC, and beg apology in writing so as to reach you in next 7 days by regd/speed post or you shall be constrained to go public and approach the institutions of Police, Courts of law, print and electronic media, social and legal forums, NGO’s, consumer court, consumer forums, Govt. regulators, ministries etc at the cost and consequences of the company.

You can obtain the previous consumer court decisions against Citibank at CONFONET.

You can also approach forum like pehredar, mouthshut etc. The idea is to tame them and shame them.

You may quote a few of them and mention that despite the intervention by law full authorities bank has remained a habitual offender and you shall be constrained to approach the Govt to ban the company. If you are not able to resolve approach a competent and experienced lawyer and your lawyer shall do the needful.

Which city you are located?

Hello Sir,
Thanks a lot for the reply. but i m still confused, how to approach them. I m from hyderabad, but i m working in bangalore. i have taken the loan in bangalore. now i m in financial necessities, so when i tried for some personal loan, then i realised, the citi bank ppl has not cleared my name from defaulter's list.

Its been one and half year over, since i paid the amount. so based on the recently applied, personal loan rejection feedback, i called citibank senior officer ( who had earlier sent the full and final settlement mail). the conversation was like

------

me: pls tell the reason, why you are holding my name in defaulter's list

citibank: i m recording it, so you are accusing me?

me:ya you can record, i m not accusing you, why did citibank put my name in defaulter list

citibank: you are accusing me of character, i will put police complaint for defamation of character, you are accusing me of bribe, you think i will take bribe?

me: why are you telling all that, pls remove my name from cibil, who knows may be you are looking for bribe, it never struck me?

citibank:so you think, i take bribe, tell the full sentence, i m recording it.

me: cut the phone.

---

Sir, now this guy is not approachable, nor i cannot speak to him, he is manipulating and threatening me. also i m worried, if he send some ppl to my house in hyd where my old parents are there, then how to tackle them.

now after paying so much money and after so much time, even in my dire need also, i cannot get any financial help from any bank. citibank has completely spoiled my name and put me in this worse condition.

the full and final settlement mail, has no meaning, now they are asking me to pay 150000/- or my name in defaulter list. Please help.
 

Have you recorded this call? You should have.

You may supply a complaint by registered post with AD, addressed to local BM, grievance Redressal Manager Anjana Makkar, CEO of Citi Bank India and include the recent tantrums of this citi bank employee in your complaint and raise the issue that how Citi Bank behaves even after courts of law had to intervene many a times( include some of the cases available at CONFONET).You may handover once copy of the complaint to local BM by hand and obtain acknowledgment on your copy under his/her original signature and seal of the bank, and explain the matter9you may mention in your letter that you have explained the matter in person to BM) and wait for reply.

If you are unable to handle the matter on your own, you may handover the matter to a competent and experienced lawyer.

If they harass the old/senior citizen parent they may lodge a complaint at phone number 100 of police and seek staff designated for helping the senior citizens, to reach your place at once. Parent should ask for ID proof of the Citi bank recovery agency.

Hi,

This the mail i received last year for closing of personal loan dated 26 Jun,2010.

-----

You have to prove to the bank now that they have not given up a single penny from principle, have produced fake data to you and extorted amounts from you, submitted fake data to credit rating agencies, lowered your image, caused mental agony, harassment, resorted to illegal practices.

You need to approach a lawyer and submit carefully drafted, structured communications and claim damages from bank.

 There are posts in the forum from members from whom citi bank has begged apology and has paid out of the court compenstion. It depends how you conduct your case.

Ask the Bank that after issuing the No dues, the Bank cannot revert back. In case the Bank is not ready, file a complaint before Consumar Forum.

Learned experts/members have given valuable advice. Kindly follow it.

Since the principle amount written in the settlement letter by email is fake, and bank has been coercing/forcing/threatening you, the amount collected is as good as extorted from you.

If you conduct your case properly and succeed in bringing the bank under your thumb, you can stake a claim for refund to you and you can also demand ..........% interest like bank levies.

This is to reiterate that members have posted thread in forum as per which this bank has begged apology and paid out of court compensation.

You may keep the issue alive by writing to the bank and lodge complaint multiple complaints against the bank. Then you relax and let the bank run. It is their funeral and let them handle it.

If you are not able to handle the situation you may entrust the job to a smart lawyer. Your lawyer would know how to tame, shame, and bring the bank personnel out of comfort of their armchair, to the negotiating table.

Thereafter the  option of  consumer forum is also open.

connect with me black2whitemoney.wordpress.com to make black money into white

kindly get a copy of your credit report from CIBIL.You will then get a clear picture of the issue.

Our vote is in favor of the comment of Mr. R. Nandy : "First save money ,then spend it."

Loan on NSC, RD, Insurance policy, FD is economical. Housing loan from LIC housing finance, nationalized banks should always be evaluated.

In your thread you have posted that Citibank has collected excess amount from you and have reported inflated principle amount in their written communications and you have got the proofs, to establish. This is an opportunity.

If you know the process, methodology, are firm determined and balanced, you shall find that these banks who pose as mighty and shrude are weaklings. They only take ill informed customers to a ride. Peruse your case and resolve the matter in your favor. If you feel that you shall not be able to handle on your own, handover the matter to an intelligent lawyer. It shall be worth it.

One should handle the situations in life than getting bogged down by the situation.

It should not ruin your credit. You will take a hit for a new card and higher utilization. Also if anything goes wrong with the plan and you fail to pay it before the end of 21 months, you will have to pay some interest. Depending on the card agreement that interest could get hefty.

I had a similar problem with CIBIL. I got in touch with Credit Sudhaar( www.creditsudhaar.com ) They are a crack team run by professionals from the financial services industry. Excellent responses, always available to take my queries.. These guys at Credit Sudhaar are ever reliable. you can contact them on 022-67886788