I bought Redmi Note 4 on 1st March 2017. I have spent Rs. 13748 to buy the phone and Mi Protect.
On Tuesday (7th march 2017) I updated the MIUI 8 and kept the phone for charging. It got burnt, later I looked that phone was damaged.
I contacted Service centers, made calls, had chat & email but nothing happened till 20th March (11 Days wasted). On 20 March I received a mail:
Response By Email (Anindita) (03/20/2017 03:43 PM)
Hi Akshay,
Request you to send the device and all the accessories involved to the following address:
To：Manjunath
Incident No: 170306002092
Address: Xiaomi Technology India Private Limited, 5th floor, Block Delta, B Block, Embassy Tech Square, Inside Cessna Business Park, Marathahalli Outer Ring Road, Kadubeesanahalli, Varthur Hobli, Bangalore – 560103
..............................................................................................................................................................................
I send it to them on 21st March
After that day everyday I am calling them, sending them mails, chatting with them, but they are not sending me replacement/refund or repaired phone.
Its been a month already for this issue, 19 days since I sent them my phone. But they are just saying that they have escalated the issue and I have to wait. Even not sending my Burnt phone back. Xiaomi is not even replying that what they are doing with my phone and where is the replacement? What should I do now?
