The Public Distribution System of Tamil Nadu has been hailed across the state for its efficiency in general. However, off late, there has been severe backlash due to a not-so-efficient Online Portal of the same.
The ration cards are handled by the Food and Civil Services Department. All the online services as well, such as, Application of a new ration card, change of details etc are also taken care by the same department, through their official website.
But, it is seen that the website has been pretty lackluster and people have been facing a lot of issues. Several cases have been documented where people are not able to get their services availed and are forced to visit the offices.
It has been pandemonium throughout, right from the consumer level to the higher authority level. Consumer also have been accusing the Cyber Cafe guys of extorting money from them in excess, compared to a regular eSevacentre.
The main issue is however, with the website which literally doesn't help the cause with the general public. The Documents upload section has been a mess, lately. There are so many stringent rules with the Documents upload section that all the forms are almost on the verge of rejection.
Hopefully, we'll see an improved website in the coming days.
