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Shree. ( Advocate.)     01 July 2008

CONSUMER RIGHTS????

Under the Consumer Protection Act 1986, a consumer is guaranteed the following rights:

  • Right to be protected against the marketing of goods and services which are hazardous to life and property
  • Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices
  • Right to be assured , wherever possible , access to a variety of goods and services at competitive prices
  • Right to be heard and to be assured that consumers' interests will receive due consideration at appropriate forums
  • Right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers
  • Right to consumer education.

             The procedure for filing a complaint is very simple. It can be made on a piece of paper with the necessary particulars.

  • There is no fee for filing a complaint before the District Forum, the State Commission or the National Commission. (A stamp paper is also not required). There should be 3 to 5 copies of the complaint on plain paper
  • The complainant or his authorized agent can present the complaint in person
  • The complaint can be sent by post to the appropriate Forum / Commission
  • A complaint should contain the following information:-
    (a) the name, description and the address of the complainant
    (b) the name , description and address of the opposite party or parties, as the case may be, as far as they can be ascertained
    (c) The facts relating to complaint and when and where it arose
    (d) Documents, if any, in support of the allegations contained in the complaint
    (e) The relief which the complainant is seeking
  • The complaint should be signed by the complainant or his authorized agent
  • The complaint is to be filed within two years from the date on which cause of action has arisen.


Learning

 4 Replies

Prakash Yedhula (Lawyer)     01 July 2008

Thanks for the info

UJAS DHARAMSHI (Corporate Lawyer)     01 July 2008

The information is better for reference. Thank you for the guidance. Kindly post if such other information persists.


 

H. S. Thukral (Lawyer)     01 July 2008

 Court Fee In Consumer Complaint


In the Consumer Protection Act, 1986, as initially enacted by the legislature, there was no provision for any court fee/fees. The legislation hasbeen amended and as per the provisions of the Consumer Protection (Amendment) Act, 2003, which has come into force w.e.f. 15.3.2003, it has been provided that every complaint filed under the Act shall be accompanied with such amount of fees payable in such manner as may be prescribed.


FEES STRUCTURE TO FILE COMPLAINT


































































S.NO.



TOTAL VALUE OF GOODS OR SERVICES AND THE COMPENSATION CLAIMED



AMOUNT OF FEE PAYABLE



(1)



(2)



(3)



DISTRICT FORUM



1.



UPTO ONE LAKH RUPEES – FOR COMPLAINANTS WHO ARE UNDER THE BELOW POVERTY LINE HOLDING ANTYODAYA ANNA YOJNA CARDS



NIL



2.



UPTO ONE LAKH RUPEES – FOR COMPLAINANTS OTHER THAN ANTYODAYA ANNA YOJNA CARD HOLDERS



RS.100



3.



ABOVE ONE LAKH AND UPTO FIVE LAKH RUPEES



RS.200



4.



ABOVE FIVE LAKHS AND UPTO TEN LAKH RUPEES



RS.400



5.



ABOVE TEN LAKHS AND UPTO TWENTY LAKH RUPEES



RS.500



STATE COMMISSION



6.



ABOVE TWENTY LAKH AND UPTO FIFTY LAKH RUPEES



RS.2000



7.



ABOVE FIFTY LAKH AND UPTO ONE CRORE RUPEES



RS.4000



NATIONAL COMMISSION



8.



ABOVE ONE CRORE RUPEES



RS.5000




 


 

Kumar Arvind (The Law Consulting)     16 July 2008

Thanks everyone for this vital info..

Kumar Arvind
LLB IInd yr student

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