Arjun Patel, a 40-year-old financial analyst, recently purchased a high-end washing machine
from a well-known retail store in Mumbai. The appliance was advertised as state-of-the-art,
with various advanced features and a comprehensive warranty. Arjun paid a significant
amount for the product, expecting it to meet high standards of quality and performance.
purchase Details:
Product: High-end washing machine.
Retailer: Renowned chain of home appliance stores.
Price: ₹75,000.
Warranty: 2 years on parts and labor.
Shortly after installing the washing machine, Arjun noticed that it was not functioning as
advertised. The machine had frequent breakdowns, failed to complete wash cycles, and
produced excessive noise. Despite following the user manual and troubleshooting tips, the
problems persisted. Now the retailer store is refusing to help him out. He decides to file a
complaint under the Consumer Protection Act, 2019. What are the steps Arjun should take to
file a consumer complaint? What evidence and documentation will be necessary to support
his claim, and how can he approach the Consumer Redressal Forum? What are the possible
outcomes of his complaint, including compensation or replacement of the defective product?
