Dear Amar Ramani,
The process of removal of electric pole is regulated under your States' Electricty Act and is quite costly and long one. That seems to be the reason that nobody from the WBSEDCL would have come to the fore to help or guide you. The WBSEDCL is required at first to get feasibility report from the field staff in the public versus your individual interest, If the cost is nominal, as per the rough estimate, and other public interest is not jeopardised, the work can be done departmentally by the order of the competent authority after administrative and financial sanction by the competent authorities that too after preparation of a project estimate Otherwise your request can be turned down, unless you are ready to bear the entire cost of the project, i.e., establishment, material, labour and other overheads + the cost of alternative arrangement for power supply, as may be required to be deployed on the project till completion and thereafter test checked by the quality assurance staff.
So, now, you have to decide whether you prefer to bear with the entire cost or want the job accomplished on charity basis. The success between the two tasks, i.e., departmental job vs. contributory work, is in the ratio of 95:05,.