E commerce no return no exchange policy

Companies are required by the Consumer Protection Act to include an exchange, return, or refund if a product or service is defective.

Contents of a return and cancellation policy of an E-Commerce Platform

The following primary points should usually be included in a return and refund policy:

• Whether or not a product can be returned or replaced, as well as details about the product's guarantee or warranty
• The time frame in which the consumer must make a request for it or an exchange of the commodity.
• A catalogue of all products those are not eligible for returns or exchanges. This is common for items that are sold at a discount or with a special deal. Clearly state the conditions that consumers must meet in order to be able to obtain a refund or replacement.
• In certain situations, the consumer must bear the shipping costs at the time of return if the information about the same is to be included in the exchange agreement.

You may prescribe or proclaim anything, However, you are bound by the larger public  policy as enacted by the duly enacted laws of the Country.