Jatindra Singh Deo (IT Specialist) 16 November 2013

Railways refusing refund for cancelled train

I had booked two tickets on behalf of my friend and family from Kerela to Bangalore and Bangalore to Bhubaneswar for october 26 and 27 respectively as family was stranded in kerela as their tickets were not confirmed.The tickets I booked got confirmed and the family arrived in bangalore to bord the train for the next leg of the journey .To their horror the train got cancelled and they had to go through nightmare to get back to Kolkata via Bhubaneswar .I tried logging in the IRCTC multiple times to check the status of the tickets but could not login oweing to pathetically slow servers .

Following this I called up the customer care who filed a TDR on behalf of me .To my horror the Indian railway responded as mentioned below saying they will not refund my money as TDR TIME OUTSIDE LIMIT FOR PNR

This is gross injustice and corrupt practice from the Indian railways .Why cant they just refund all the tickets for a cancelled train ?? Why should we be liable for their corrupt and inefficient IT team and infrastructure ?

Members please advise me on the subject as I want to teach these people a lesson .

rom: tdrprocess@irctc.co.in Mon, 11 Nov '13 12:14p

To: You

Show full Headers

Dear Customer,
With Reference to your TDR Filed against PNR No:4156436887, for the refund of unused ticket, we regret to inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(Train cancel, DepTime: 27/10/2013 14:00 )TDR TIME OUTSIDE LIMIT FOR PNR - 4156436887' and the reason being : "TDR was filed beyond the prescribed time limit."

In case you require any further assistance, please mail us at tdrprocess@irctc.co.in
----
With regards,
TDR TEAM

From: tdrprocess@irctc.co.in Mon, 11 Nov '13 12:10p

To: You

Show full Headers

Dear Customer,
With Reference to your TDR Filed against PNR No:4810126940, for the refund of unused ticket, we regret to inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(Train cancel, DepTime: 27/10/2013 14:00 )TDR TIME OUTSIDE LIMIT FOR PNR - 4810126940' and the reason being : "TDR was filed beyond the prescribed time limit."

In case you require any further assistance, please mail us at tdrprocess@irctc.co.in
----
With regards,
TDR TEAM

Reply Follow

3 Replies

Dr. MPS RAMANI Ph.D.[Tech.] (Scientist/Engineer) 16 November 2013

Your problem appears to be system problem. I do not think that there is any "corrupt practice". From whatever information you have given, I think that you wanted cancellation and refund for part of the journey from Bangalore to Bhubaneshwar due to cancellation of the train by the Railways. The cancellation rule they have referred to is for cancellation of unused ticket, which is not so in your case. You may have to write to the concerned authorities clearly stating the reason for cancellation. This case may have to be manually handled on the side of the Railways.

If you do not get refund in spite of your continued efforts you may file a case before the consumer court. These are handled by machines with minimum human intervention. You may get your refund. But no lessons are going to be learned by anybody, because there is no one there to learn any lesson.

Jatindra Singh Deo (IT Specialist) 27 December 2013

I have waited out for almost more than a month but apart from the following mail forward to the concerned department nothing has been done .Such shameless crony behavior is just appalling on the part of railways .Sometimes it shamefull to be part of such a system .

Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard .

In conjunction with above statement we would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to etickets@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, online booking etc. **please send mail to care@irctc.co.in.
We hope from the next time you will follow the same. *

iamrishabh 07 December 2016

This is wrong happent to you, its too shame thing done by IRTCT if any one cancell ticket they do refund money and cut the actual fees what they want to cut, before cancell your ticket check your irctc pnr status