Airtel value adde services charges-
yusuf
(Querist) 20 January 2013
This query is : Resolved
Respected Sir,
I would like to bring to ur notice that how airtell is fleecing money from consumers like me. I have a Micromax A52 Dual sim with Aircel 9790812579 & Aitell connection 9790940028. Aircel is prepaid and I have activated 3 G on it. Airtell is a CUG connection in the company name . Ph No Airtell is 9790940028.
On 29th I checked my mobile bill through IVRS and it was showing Rs 6600/- , I called the call centre and enquired the reason for such a high bill, They informed that I had used GPRS close to 650 MB. I lodged a complaint with the call centre saying that I never requested for activation for the so called ZERO RENTAL PLAN of the service and they gave me a vague reason saying that since I had changed my mobile Airtel Zero Rental plan for Internet got activated by default. This is CUG company connection , for any plan the Airtell has to get the confirmation from the company . As per TRAI direction the services cannot be activated and renewed without the confirmation from the customer. Neither I was informed of the activation or the company has authorized or was informed and neither I or company was informed when it was renewed. There is no mention of Zero Rental Plan .The complaint was lodged complaint no 47885947 Dt 30/12/2012 and I recived a message saying that I get the update on 31 dec by 17.30. I recived a message on 30/12/2012 saying GPRS has been stopped on my mobile. Next day the person from airtell called me and conveyed that you will have to pay the amount as u have used GPRS 650 MB and closed the complaint. On 31 /12 /2012 I am recving a message saying your unbilled amount is Rs 6807.50 and on 1 st Jan 2013 Iam reciving a message saying that my unbilled amount is Rs 7312.80 even after reciving the message from them that GPRS has been deactivated on my mobile . I would like to bring to your notice that TRAI directions have been clearly violated by the company , , I had lodged a complaint again on 1st jan 2013 for which I was given interaction ID by airtell customer care 1189235511. The present bill amount claimed by airtel is Rs 8570/- In their bill itself it is advertised Rs 250/- for 1 GB plan.
Kiran Kumar
(Expert) 20 January 2013
pursue your matter with TRAI seriously.
its good that u r aware of your rights and you checked your bill properly.
