Non payment of dues
Dinesh Kumar Sharma
(Querist) 25 July 2017
This query is : Resolved
I took cloud server in Nov'2016 from one of very known company of India. Till May'2017, I was not using the server. I started using the services in May last week. I got 20GB free bandwidth usage per month in basic plan.
Suddenly company officials sent me a mail on 31st May'2017 that I have used 1750GB bandwidth during 26-29th May and now need to pay the bill of INR 50000 (Incl. ST). However they have sent no intimation of 20GB free bandwidth consumption. On asking about the intimation mails or messages, the company officials were not answerable for 45 days. and on 14th July'17 they showed 3 mails (looking fake mails) showing that they have intimated me However I didn't rcvd those mails and told me to pay outstanding by very next day. Then I asked for the Server logs proving that they have sent a mail to me and it was delivered. Company again refused for any such logs and after one week, they sent a mail from their legal authorities to pay the bill. Pls suggest What should I do in this case as they are forcing me to pay the amount without proving themselves right...
Kumar Doab
(Expert) 25 July 2017
Apparently the free usage is 20GB/month and usage claimed is 1750 GB in 4days of month;May and bill is raised for such usage as per your post.
You have posted nothing on your contest to actual billed usage...........1750GB.
It is not your usage?
Kumar Doab
(Expert) 25 July 2017
You are at liberty to approach a very able local senior counsel at your location specializing in such/consumer matters with all docs on record including fake looking emails...............for a considered opinion and possibility of pulling the service provider of grounds thought of by you.......
Dinesh Kumar Sharma
(Querist) 25 July 2017
. It is the total usage for which the bill was raised. And that usage was not mine. they shared the IPs where data was sent. It neither belongs to any of our vendor nor any clients. But they must inform me if 20GB bandwidth was going to be expired and ask permission to carry further as it would be getting paid for me....
Kumar Doab
(Expert) 25 July 2017
In your last post you have mentioned about usage of 1750GB and that the usage is not by you/authorized by you.
If the contract has a clause on information on usage upto 20GB free usage and then get permission to allow further charges usage then generically speaking; you have merits on both counts.................
Kumar Doab
(Expert) 25 July 2017
Handover the case file to your own counsel at your own location for considered minute examination of all T&C and finer/associated clauses and advise you on merits.............
Rajendra K Goyal
(Expert) 25 July 2017
You have received the notice, reply the same through your lawyer denying the liability.
